CS TEAM SCORECARD THAT DRIVES COMPANY GROWTH
Welcome to The A.I.M. Podcast, an AI-generated and AI-hosted show created by HelpFlow. This weekly podcast explores the intersection of eCommerce, customer service, and artificial intelligence, bringing you the most relevant and timely topics in the industry.
Each episode is packed with actionable insights and strategies that any eCommerce brand can implement to enhance their operations.
By listening to this podcast, you’ll gain valuable knowledge to stay ahead in the competitive digital marketplace. Join us every week to unlock the potential of AI in eCommerce and transform your customer service experience.

In This Episode, we discussed:
- [00:01] Introduction to the show
- [02:21] Today’s Topic: Customer service
- [02:54] Quick bio of today’s guest; Michael Potters
- [04:14] A bit of Michael’s journey as a merchant
- [08:02] What’s special about Gorgias that’s unavailable in other customer service providers?
- [11:40] How Gorgias handles its operations to produce a 30% success rate in eCommerce stores
- [18:09] Tactical ways that eCommerce brands are using to maximize their customer experience
- [23:26] Additional third-party tools integrated into Georgia to ensure its efficiency
- [30:10] Golden key takeaway nuggets from Michael on
- [32:40] You can start a free trial with Gorgias today and see how it works
- [36:02] Wrap up and calls to action
- “Gorgias’ customer support agents are 30% more efficient than other providers.”
- “If you are able to solve your customer concerns within six hours, the estimated revenue impact is about 1%.”
- [00:01] Introduction to the show
- [02:21] Today’s Topic: Customer service
- [02:54] Quick bio of today’s guest; Michael Potters
- [04:14] A bit of Michael’s journey as a merchant
- [08:02] What’s special about Gorgias that’s unavailable in other customer service providers?
- [11:40] How Gorgias handles its operations to produce a 30% success rate in eCommerce stores
- [18:09] Tactical ways that eCommerce brands are using to maximize their customer experience
- [23:26] Additional third-party tools integrated into Georgia to ensure its efficiency
- [30:10] Golden key takeaway nuggets from Michael on
- [32:40] You can start a free trial with Gorgias today and see how it works
- [36:02] Wrap up and calls to action
Jon Tucker
- Website: https://www.ecommercetownhall.com/
- Email: jtucker@helpflowchat.com
- Facebook Page: https://www.facebook.com/JonTuckerUSA
- Twitter/X: https://x.com/JonTuckerUSA
- Linkedin: https://www.linkedin.com/in/jontuckerusa/

THE A.I.M. PODCAST
an AI-Generated and Hosted Podcast Created by HelpFlow
Welcome to The A.I.M. Podcast, an AI-generated and AI-hosted show created by HelpFlow. This weekly podcast explores the intersection of eCommerce, customer service, and artificial intelligence, bringing you the most relevant and timely topics in the industry.
Each episode is packed with actionable insights and strategies that any eCommerce brand can implement to enhance their operations.
By listening to this podcast, you’ll gain valuable knowledge to stay ahead in the competitive digital marketplace. Join us every week to unlock the potential of AI in eCommerce and transform your customer service experience.


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Contact us now if you are:
- An Ecommerce Brand with an inspiring story and best practices to share.
- Or a Tech Company who wants to showcase their technology as a useful ecommerce solution.