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About HelpFlow · since 2015

We Run Customer Support Operations for Ecommerce Brands.

Other agencies supply customer service agents. HelpFlow supplies the whole operation and the AI tooling it runs on. We've run it since 2015.

Our story

A decade of experience.

HelpFlow went live in 2015 as a live-chat team for ecommerce stores. Shoppers had questions before they bought, and brands were missing those conversations. A small bench of trained agents answered them on each brand's behalf.

Email, phone, SMS, and social followed. Recruiting, training, QA, and performance management became a single discipline that we've run end to end for 100+ ecommerce brands.

The last few years added one more layer: AI. Managed Automations, Agent Assist, and Automated QA are now built into the operation. Humans stay in the loop on the judgment calls; AI takes the repetitive load. Customers get fast, consistent answers in the brand's own voice.

In 15 minutes we'll walk through how your support runs today and tell you plainly whether HelpFlow should be the one running it.

Book a 15-Min CS Audit

Key metrics

  • $500M+

    in direct CX revenue since 2015

  • 100+

    ecommerce brands

  • 43%

    average lift in first response time

  • 10K+

    daily customer interactions

What we operate on

Four values. One operating standard.

We hire and review people against these four values and use them to scope every engagement.

  • Design for Success

    We design every operation around your outcome and set up the staffing and tooling to meet the SLA.

  • Ownership

    Each engagement has a named operator, and that person is accountable for the numbers.

  • Level Up

    HelpFlow has a career path from agent to lead to manager.

  • Partnership

    We work as an extension of your team and hold ourselves to the same operational standard you do.

Leadership

Founder-led, operator-run.

Jon Tucker, Founder & CEO of HelpFlow

Jon Tucker

Founder & CEO

Jon founded HelpFlow in 2015. He works with the leadership team on how HelpFlow hires and trains its people and which tools they use.

The bench

A few of the operators.

  • Headshot of Jae

    Jae

  • Headshot of Jelaine

    Jelaine

  • Headshot of Mark

    Mark

  • Headshot of Lis

    Lis

  • Headshot of Bryle

    Bryle

  • Headshot of Angel

    Angel

  • Headshot of Marky

    Marky

  • Headshot of Haydee

    Haydee

  • Headshot of Jeremy

    Jeremy

  • Headshot of Ian

    Ian

  • Headshot of Hazel

    Hazel

  • Headshot of Erwin

    Erwin

Want to talk?

Give us 15 minutes and we'll map your volume, channels, and SLA gaps. Then we'll tell you whether HelpFlow is the right fit before you spend another quarter on it.

Book a 15-Min CS Audit