Privacy Policy

Effective Date: October 17, 2026

# Who We Are

HelpFlow ("we," "our," or "us") operates at https://helpflow.com and is committed to protecting your privacy. The company entity is Compete Enterprise Group, Inc. DBA HelpFlow, 13446 Poway Road, #405, Poway, CA 92064.

This Privacy Policy applies to the website, subdomains, and the HelpFlow application. By accessing or using our Service, you agree to our collection, storage, use, and disclosure of personal information as described here.

# Definitions and Key Terms

Cookie: Small data generated by a website and saved by your browser for identification and analytics.
Company: Compete Enterprise Group, Inc. DBA HelpFlow.
Country: United States of America.
Customer: Company or person using HelpFlow to manage consumer relationships.
Device: Internet-connected device (phone, tablet, computer, etc.).
IP Address: Numeric identifier assigned to internet-connected devices, often used for location identification.
Personal Data: Information allowing identification of a natural person.
Service: HelpFlow's services as described in terms.
Third-Party Service: Advertisers, partners, and others providing content.
Website: helpflow.com.
You: Person or entity registered to use HelpFlow Services.

# What Information Do We Collect?

We collect the following when you visit our website, register, place orders, subscribe, or submit forms:

Name / Username
Phone Numbers
Email Addresses
Debit/Credit Card Numbers

We collect whatever you enter in a form on our website, such as your name, email address, company name, and message. We also record technical details with each submission, including your IP address, your browser, and the page you came from.

# When Does HelpFlow Use End User Information From Third Parties?

HelpFlow collects End User Data necessary to provide services. Users may voluntarily provide information from social media. We may collect publicly available social media information you've indicated, with your ability to control visibility through social media privacy settings.

# When Does HelpFlow Use Customer Information From Third Parties?

We receive information from third parties when you contact us. For example, automated fraud detection services provide information when you express interest in becoming a customer. We occasionally collect publicly available social media information, which you can control through those platforms' privacy settings. When you submit a form on our website, we may look up publicly available information about you and your company to decide how to follow up.

Yes. We may share personal and non-personal information with:

Advertisers, contest sponsors, promotional and marketing partners.
Current and future affiliated companies and business partners.
Trusted third-party service providers for hosting, database management, email, marketing, credit card processing, customer service, and order fulfillment.
Web analytics partners, application developers, and ad networks (including IP addresses for analytics).
Government or law enforcement officials when we believe it necessary to respond to claims, legal process, protect rights, ensure public safety, prevent illegal activity, or comply with court orders and regulations.

Our service providers, such as our website host and sales CRM, store and record your form submissions for us. We review submissions with automated and AI tools so the right person on our team can reply.

# Where and When Is Information Collected From Customers and End Users?

We collect personal information you submit to us and may receive information about you from third parties as described above.

# How Do We Use The Information We Collect?

We use collected information to:

Personalize your experience.
Improve our website.
Improve customer service.
Execute marketing initiatives.
Process transactions.
Administer contests, promotions, surveys, or site features.
Send periodic emails.

# How Do We Use Your Email Address?

By submitting your email, you agree to receive emails from us. You can unsubscribe anytime via opt-out links in emails. We only email those who have authorized contact. We don't send unsolicited commercial emails. Email addresses may be used for customer audience targeting on platforms like Facebook for custom advertising. Order-processing emails are used solely for order information, unless you've provided the same email through other methods.

# How Long Do We Keep Your Information?

We keep information only as long as needed to provide HelpFlow and fulfill purposes described in this policy. When no longer needed and no legal obligation exists, we remove or depersonalize the information.

# How Do We Protect Your Information?

We implement security measures including secure servers and SSL encryption for sensitive information. All supplied sensitive/credit information is encrypted and accessible only to authorized personnel. Credit card and sensitive data are not kept on file after transactions. However, we cannot guarantee absolute security against all breaches.

# Could My Information Be Transferred to Other Countries?

HelpFlow is incorporated in the United States. Information collected may be transferred to offices, personnel, or third parties worldwide and may be viewed and hosted anywhere, including countries without comprehensive data protection laws. By using our services, you voluntarily consent to trans-border transfer and hosting.

# Is the Information Collected Through the HelpFlow Service Secure?

We take precautions including physical, electronic, and managerial procedures to safeguard information. However, neither people nor security systems are foolproof. While we use reasonable efforts to protect personal information, we cannot guarantee absolute security. If applicable law imposes non-disclaimable duties, intentional misconduct is the standard for measuring compliance.

# Can I Update or Correct My Information?

Rights to request updates depend on your relationship with HelpFlow.

Personnel may update or correct information per internal employment policies.

Customers can contact us to:

Update or correct personally identifiable information.
Change preferences regarding communications.
Delete personally identifiable information by canceling your account.

Updates have no effect on information already provided to third parties. We may require verification of identity. You're responsible for maintaining password secrecy.

Note: Complete record removal is technologically impossible due to backup systems. Databases we actively use and readily searchable media will be updated, corrected, changed, or deleted promptly and as reasonably practicable.

End Users wishing to update, delete, or receive information should contact your customer organization.

# Personnel

If you're a HelpFlow worker or applicant, we collect voluntary information for Human Resources purposes, including benefits administration and applicant screening.

You may contact us to:

Update or correct information.
Change communication preferences.
Receive records of information we maintain.

Updates have no effect on other information or third-party disclosures made prior to the update.

# Sale of Business

We reserve the right to transfer information to third parties in event of sale, merger, asset transfer, business discontinuation, or bankruptcy, provided the third party agrees to adhere to this Privacy Policy.

# Affiliates

We may disclose information about you to Corporate Affiliates (entities directly or indirectly controlling, controlled by, or under common control with HelpFlow). Such information is treated in accordance with this Privacy Policy.

# Governing Law

This Privacy Policy is governed by United States law without regard to conflict of laws provisions. You consent to exclusive jurisdiction of U.S. courts, except for individuals with Privacy Shield or Swiss-US framework rights.

By using HelpFlow or contacting us, you accept this Privacy Policy. Disagreement means you should not engage our website or services. Continued use indicates acceptance of changes that don't significantly affect personal information use or disclosure.

By using HelpFlow, registering an account, or making a purchase, you consent to this Privacy Policy and agree to its terms.

# Links to Other Websites

This Privacy Policy applies only to our Services. We are not responsible for content, accuracy, or opinions on linked websites. When leaving our Services, our Privacy Policy no longer applies. Third-party websites have their own rules and policies. Such parties may use their own cookies or methods to collect information.

# Cookies

HelpFlow uses Cookies to identify visited website areas. Cookies are small data stored by your browser. We use them to remember your cookie choices and measure how our website is used. We also use them to enhance performance and functionality. If you allow advertising cookies, we use them to measure and show our ads. Apart from necessary cookies, they're non-essential to use our website. Without them, video functionality may become unavailable or you'd need to re-enter login details. Most browsers can disable Cookies, but this may prevent correct or full website access.

# Blocking and Disabling Cookies and Similar Technologies

You may set your browser to block cookies and similar technologies, but this may block essential cookies and prevent proper website functioning. You may lose saved information like login details and preferences. Different browsers offer different controls. Disabling a cookie doesn't delete it; you must do this manually. Consult your browser's help menu for details.

When you first visit our website, a banner explains our cookies and the choices you have. The banner is run by CookieYes, our consent management tool, and it saves your choices in a cookie called cookieyes-consent. Necessary cookies always run, because the website needs them to work.

The same choices apply wherever you are. Our analytics tools, Google Analytics and Matomo, run by default. You can turn them off from the banner by selecting "Reject All", or by switching off Analytics under "Customize". Advertising and conversion measurement tools run only if you allow them, and so do the functional and performance tools named under "Analytics" below.

You can change your choices at any time. The "Cookie settings" link in our website footer reopens your cookie preferences.

If your browser sends a Global Privacy Control (GPC) signal, we treat your visit like any other. That means our analytics tools run by default, and you can turn them off from the banner or the footer link.

# Analytics

We use these analytics tools to understand how visitors use our website, such as which pages they view and how they arrived:

Google Analytics (GA4), provided by Google.
Matomo, which we use through Matomo's cloud service.

These tools set cookies in your browser, such as _ga for Google Analytics and _pk_id for Matomo. "Your cookie choices" above explains when they run. Google Analytics and Matomo are the only analytics tools that run by default.

Some pages also include tools from other providers:

Typeform, for surveys, runs only if you allow functional cookies.
Calendly, for booking a call, runs only if you allow performance cookies.
Wistia, our video player, plays the videos on some pages and sends Wistia analytics about how each video is watched. It runs only if you allow functional cookies.

# Remarketing and advertising

We use remarketing services. Remarketing (retargeting) serves ads across the internet to people who've visited a website, making companies appear to "follow" people by serving ads on their frequently-used websites and platforms.

If you allow advertising cookies, the tools below run on our website. They measure which ads lead people to act on our website, such as booking a call or contacting us, and they let us show our ads to people who've visited our website.

Google Ads, for remarketing and conversion measurement. Through Google Ads, Google may receive a hashed copy of an email address you type into a form on our website.
Meta (Facebook) pixel. The Meta pixel measures advertising effectiveness by tracking actions on our website. It helps ensure ads reach the right people and collects device information in accordance with Meta's privacy policy.
LinkedIn Insight Tag.
X (Twitter) pixel.
Quora pixel.
ActiveCampaign site tracking. ActiveCampaign is a marketing automation platform, and its site tracking records the pages you visit on our website.

# Payment Details

Credit card and payment processing details are stored in the most secure manner possible.

# Kids' Privacy

We don't knowingly collect personally identifiable information from anyone under 13. Parents or guardians aware their child provided Personal Data should contact us. If we discover we've collected Personal Data from anyone under 13 without parental consent verification, we take steps to remove that information.

# Changes To Our Privacy Policy

We may change our Service, policies, and this Privacy Policy to accurately reflect them. Unless legally required otherwise, we'll notify you before changes take effect and provide review opportunity. Continued use means you're bound by the updated Privacy Policy. If you disagree, you can delete your account.

# Third-Party Services

We may display, include, or make available third-party content or provide links to third-party websites or services. HelpFlow is not responsible for their accuracy, completeness, timeliness, validity, copyright compliance, legality, quality, or other aspects. We assume no liability for Third-Party Services. They're provided solely for convenience; you access them entirely at your own risk under those parties' terms and conditions.

# Tracking Technologies

Cookies: We use Cookies to enhance platform performance and functionality. Without them, video functionality may be unavailable or you'd need to re-enter login details repeatedly.

Sessions: We use Sessions to identify visited platform areas. Sessions are small data stored by your browser.

Tags and pixels: Small pieces of code on our website that send information about your visit to the tools named above.

We may collect and use information from European Economic Area (EEA) residents. This section explains how data is collected, why, and how we protect it.

GDPR is an EU-wide privacy and data protection law regulating how EU residents' data is protected and enhancing their control. It applies to globally operating companies, not just EU-based businesses. Our customers' data protection is important regardless of location. Visitors in the EEA and the UK get the same cookie choices as everyone else, as described under "Your cookie choices" above.

What Is Personal Data?

Personal data relates to identifiable or identified individuals. GDPR covers information used alone or combined to identify a person, including financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

Data Protection Principles require:

Personal data be processed fairly, legally, and transparently, used as reasonably expected.
Personal data be collected for specific purposes and used only for those purposes; organizations must specify why when collecting.
Personal data be held no longer than necessary.
People covered by GDPR have rights to access their data, request copies, and request updates, deletion, restriction, or data portability.

GDPR adds requirements for protecting individuals' personal data and raises compliance stakes through increased enforcement and larger breach fines. Beyond compliance, it's the right thing to do. HelpFlow believes data privacy is important and maintains security and privacy practices to protect it.

Individual Data Subject's Rights — Data Access, Portability, and Deletion

HelpFlow is committed to helping customers meet GDPR data subject rights requirements. We process and store personal data with the service providers described in this policy. We store conversation and personal data for up to 6 years unless your account is deleted, in which case we dispose of all data per our Terms of Service and Privacy Policy within 60 days.

We recognize EU customers need to provide their customers ability to access, update, retrieve, and remove personal data. We've been set up for self-service from the start, always providing access to your and your customers' data. Our support team answers API-related questions.

# California Residents

The sections above explain what Personal Information we collect and how we use it. They also explain where it comes from and who receives it.

California residents can make these requests:

Know and access: Submit verifiable requests for information regarding: (1) Personal Information categories we collect, use, or share; (2) purposes for collecting or using categories; (3) source categories; and (4) specific Personal Information collected about you.

Delete: Submit verifiable requests to close your account, and we'll delete collected Personal Information.

We have one month to respond to requests. Contact us to make a request.

We won't discriminate if you exercise privacy rights.

We don't sell personal information for money. If you allow advertising cookies, the tools named under "Remarketing and advertising" receive information about your visit. We may also use email addresses for advertising audiences, as described under "How Do We Use Your Email Address?" above.

You can turn off advertising cookies at any time through the footer link described under "Your cookie choices".

For more information, contact us.

# California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to disclose Personal Information categories, usage, source categories, and sharing third parties (explained above).

CalOPPA users can make these requests: