Managed Automations
Managed automations built to quickly respond and resolve routine situations — order status, returns, sizing — so Agents can go deep on the complex tickets.
Service · AI & Dev Virtual Assistant
AI support embedded in your team.
Technical specialists for ecommerce brands. AI tooling, internal automations, dev support, integration work, system documentation — managed by HelpFlow.
- AI Tooling specialists on the bench
- Managed Recruited, trained, and QA'd by HelpFlow
- M-to-M Month-to-month, no lock-in
- $14/hr Per specialist · depending on headcount
The gap most ecom engineering teams hit
The roadmap is full. The "small stuff" is killing it.
The problem
Your in-house engineers should be shipping platform work. Instead they are wiring up Zapier flows, fixing Liquid templates, documenting a half-built integration, and reviewing a partner's PRs. The roadmap slips while the rounding errors compound.
The solution
A dedicated AI & Dev specialist embedded in your stack. Recruited for your tooling, trained on your conventions, and managed by HelpFlow. Your team reclaims the roadmap — and the long tail of integrations, automations, and theme work actually ships.
What we cover
Nine technical lanes. One embedded operator.
Each specialist owns a defined scope inside your stack — and HelpFlow manages the operator, so velocity and quality are both measured.
- C · 01
AI agent setup
OpenAI, Anthropic, and ElevenLabs agents wired into your workflows — prompt engineering, tool calls, and eval loops included.
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Zapier / Make automations
Multi-step automations across Shopify, Klaviyo, HubSpot, Slack, and your help desk — built, documented, and monitored.
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Internal tooling
Retool, Airtable, and Notion-based internal tools for ops, CX, and merchandising teams. Schema design + UI builds + role permissions.
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Shopify theme dev
Liquid template work, section/block development, theme app extensions, and pre-launch QA across themes 2.0 and Hydrogen.
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Custom integrations
Bespoke connectors between your storefront, ERP, 3PL, and marketing stack when off-the-shelf integrations leave gaps.
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API integrations
REST and GraphQL integrations against Shopify Admin, Klaviyo, HubSpot, Stripe, and partner APIs — auth, retries, and observability included.
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System documentation
Architecture diagrams, runbooks, and onboarding docs for the systems your specialists build — so the work outlives the engagement.
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Code review support
Pull-request review against your house style and security checks — extra eyes for in-house engineering teams running thin.
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Technical project management
Scope, ticketing, sprint cadence, and stakeholder updates across Linear, Jira, or GitHub Projects — kept tight.
How it works
From kickoff to your first shipped PR
- 01
Discovery
We map your stack, the lanes that are eating your engineers' week, and the systems your specialist will own.
- 02
Role design
We define the specialist's scope, the on-call boundaries, KPIs we will report on, and the conventions they will ship against.
- 03
Tech-stack handoff
Repo + tool + cloud access provisioning, codebase walk-throughs, and a paired-shipping ramp inside your sprint cadence.
- 04
Daily ops + weekly review
Specialist ships daily against the plan. Success manager runs weekly KPI reviews and monthly business reviews to keep velocity and quality both inside guardrails.
AI built into a team we manage
AI handles routine requests and suggests replies as your agents work, and a HelpFlow manager owns the quality of what your customers receive.
Agent Assist
Real-time AI suggestions during agent interactions, pulled from your knowledge base, brand voice, and prior tickets.
Automated QA
AI scores interactions against your quality standards, and a manager on our team signs off on the coaching that follows.
Priced per specialist
One monthly fee per full-time specialist covers recruiting, training, AI tooling, and management. Month-to-month, no lock-in.
AI & Dev Specialist
$14 /hr depending on headcount
- Dedicated specialist recruited for your tech stack
- Dedicated success manager owning weekly KPIs
- Tech-stack handoff, then a 4-week ramp
- AI tooling (agents, automations) built into output
- Weekly KPI reviews + monthly business review
- Month-to-month, no lock-in
Frequently asked questions
Six things ecommerce engineering leads ask before they embed a specialist.
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What kind of technical work can a specialist handle?
Execution-grade dev and AI work: agent setup, automations, internal tooling, Shopify theme dev, API integrations, and code review. Architecture and product strategy stay with your team — our specialists ship against the plan you set.
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Are specialists dedicated to one client?
Yes. Each AI & Dev specialist is recruited, trained, and managed for your stack specifically. They learn your codebase, your conventions, and your deployment process — not pooled across a shared queue.
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What stacks do you support?
Shopify (Liquid + Hydrogen), Node.js, TypeScript, Python, Postgres, Retool, Airtable, Zapier, Make, OpenAI, Anthropic, ElevenLabs, Klaviyo, HubSpot, Stripe, and most of the modern ecommerce stack. We are stack-agnostic — specialists work inside the tools you already use.
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What does onboarding involve?
Onboarding covers scoped role design and repo and tool access. A 4-week ramp follows, where the specialist pairs with your team until they ship independently.
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Can I scale up or down?
Yes. Billing is month-to-month with no lock-in, so you can add or remove specialists from one month to the next.
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How is quality measured?
Weekly KPI reviews track ship velocity, PR review turnaround, automation reliability, and incident counts. Every deliverable also gets QA during the 4-week ramp. Specialists ship through PRs against your house style.
Ready to reclaim your engineering roadmap?
Fifteen minutes on a call and we'll map your stack, the long tail eating your sprints, and the specialist scope that fits it.