Hi, We are HelpFlow. Let's Build Your Success, Together
Since 2015, we've been helping eCommerce brands build and manage remote teams. What started as providing live chat and customer service teams has evolved into the most robust solution for eCommerce brands today to build rockstar remote teams for live chat, customer service, marketing help, and even specialized roles.
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After nearly 10 years, we’ve cracked the code on building remote execution teams
HelpFlow started with our CEO running marketing for brands and testing live chat. Conversions increased, but staffing agents 24/7 was difficult for clients. We built a solution providing live chat agents from the Philippines to be online 24/7 answering visitors questions and driving conversions.
After driving millions in revenue through live chat, we expanded to help our client partners with a managed customer service team offering. By providing great customer service along with robust analytics and management infrastructure, we turned customer service from a cost center to a profit driver for our client partners.
With our extensive experience building remote execution teams based in the Philippines, Clients began asking for additional support with marketing roles, operations roles, and much more. We now provide marketing assistants as well as recruiting for specialized roles.
What we value. How we think.
Since the beginning in 2015, we've focused on providing high level "business partner minded support" to our clients, rather than the lowest cost "outsourced agents" other companies have pitched for decades. If you want to to build a high performing, connected, and sustainable remote team that can execute, you're in the right place.
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Partnership
We don't think of Clients as "deals" or "accounts", and our Clients don't think of us as a vendor or a bill. We are Partners, building success together.
Design for Success
We are intentional in planning our work and pursuing project goals. Sometimes this requires slowing down to achieve the end goal faster.
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Level Up / Be Greatness
We always seek to improve our work, ourselves, and the teams we build success with. We expect this mindset in all who we collaborate with.
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Own The Outcome
We ensure clear ownership in projects. Support is encouraged, but ownership means there is ultimately 1 person accountable for the outcome.
Meet the team at HelpFlow
We’re a team of sharp, passionate, and dedicated experts building our version of success, together. We have over 100 team members, a few of which you can see below. We look forward to meeting with you directly soon!
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Jon
Angel
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Jarwin
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Cherry
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Mark
Tom Salamanca
Jae
Jelaine
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Lis
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Dem
Bryle
Our experience in action...
With nearly a decade of experience, we've built trusted partnerships with some of the biggest names in eCommerce. Below are a few articles we've published so you can dig deeper into our experience.
