Since 2015, we've been helping eCommerce brands build and manage remote teams. What started as providing live chat and customer service teams has evolved into the most robust solution for eCommerce brands today to build rockstar remote teams for live chat, customer service, marketing help, and even specialized roles.
HelpFlow started with our CEO running marketing for brands and testing live chat. Conversions increased, but staffing agents 24/7 was difficult for clients. We built a solution providing live chat agents from the Philippines to be online 24/7 answering visitors questions and driving conversions.
After driving millions in revenue through live chat, we expanded to help our client partners with a managed customer service team offering. By providing great customer service along with robust analytics and management infrastructure, we turned customer service from a cost center to a profit driver for our client partners.
With our extensive experience building remote execution teams based in the Philippines, Clients began asking for additional support with marketing roles, operations roles, and much more. We now provide marketing assistants as well as recruiting for specialized roles.
Since the beginning in 2015, we've focused on providing high level "business partner minded support" to our clients, rather than the lowest cost "outsourced agents" other companies have pitched for decades. If you want to to build a high performing, connected, and sustainable remote team that can execute, you're in the right place.
We don't think of Clients as "deals" or "accounts", and our Clients don't think of us as a vendor or a bill. We are Partners, building success together.
We are intentional in planning our work and pursuing project goals. Sometimes this requires slowing down to achieve the end goal faster.
We always seek to improve our work, ourselves, and the teams we build success with. We expect this mindset in all who we collaborate with.
We ensure clear ownership in projects. Support is encouraged, but ownership means there is ultimately 1 person accountable for the outcome.
We’re a team of sharp, passionate, and dedicated experts building our version of success, together. We have over 100 team members, a few of which you can see below. We look forward to meeting with you directly soon!
With nearly a decade of experience, we've built trusted partnerships with some of the biggest names in eCommerce. Below are a few articles we've published so you can dig deeper into our experience.