$500M+ in Direct CX Revenue, since 2015

Managed CS Operations With Powerful AI Tools And Great Agents

We shepherd eCommerce brands through AI Transformation by automating & streamlining customer service in a way that "wows!" customers, frees up teams, and unlocks revenue & profit.

AI Customer Service Team
As featured on:
The outsourcing agency model is broken

Why Avoid Other Agencies and Choose HelpFlow?

They hire junior agents with a huge markup
They lack management focus and accountability
They want large teams, they won't automate with AI
Their agents just do tickets, not drive sales
AI Customer Service Team MemberCustomer Service Team Member
our PROCESS

How We'll Work With You

Customer Service Strategy Planning
01
Strategy Planning

Before pitching anything, we'll work with you to assess your current Customer Service Strategy–this includes your staffing,  metrics, infrastructure & workflow.

From there, we'll create a Strategy that will drive revenue and LTV, while having strong infrastructure, solid management, and clear and stable implementation of AI and Automation.

02
Setup and Implementation

Based on the Strategy we develop together, we'll implement the technical infrastructure, analytics, and management framework needed to start driving results.

This also includes the hiring and training of Agents as well as integration and management of AI.

Customer Service Strategy and Implementation
Customer Service Operation Management and Improvement
03
Management and Improvement

Once your CS Operation is launched, we can be accountable for managing the team and operation.  We'll also drive improvement with your marketing and operations team to drive more revenue, increase LTV, and leverage automation and AI to stay lean.

We Cover All CX Channels




AI Features

We work within your tech stack
results

Our Metrics of Client Success

Conversion Rate

5x+ conversion rate for website visitors that our CX team engages with.

Lifetime Value

25%+ increase in customer LTV once the full cycle of CX strategy is in place.

Customer Satisfaction

90%+ CSAT score across all customer service channels and scenarios.

Response Time

Under 10 second live chat response. Under 1 hour response across other tickets.

CX Driven Revenue ROI

300% ROI on CX team investment vs revenue directly attributed to CX team.

Nearly 100% Retention

We maintain a near perfect retention rate on newly onboarded and existing clients.
Testimonials

Nearly A Decade
Of Happy Clients!

Mark B
CEO, Medical Equipment Company

“HelpFlow is a Core Part of Our Team”

We wanted to make our customer service world class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team.

I highly recommend them!

Edward G.
OWNER, Wheels and Tires Company

"Our Conversion Rate Has Gone Up Consistently"

We have used HelpFlow for several years. Prior to using them, we were unable to consistently provide quick responses to customers. With HelpFlow, our customers now get fast responses 7 days per week. The complicated questions are referred over to our inside sales team and HelpFlow handles the rest. Our web site conversions have gone up consistently, which clearly justifies the cost of this service. I would highly recommend this to anyone selling products online.

Mitchell E.
CEO, Company Selling Lighting Supplies

“I Was Skeptical At First - But Customers Are Very Happy!”

I was very skeptical at first. I didn’t think HelpFlow could pull off customer service for us — lighting products are very technical.

But HelpFlow has done great! Customer satisfaction over 90% for chats, they get responses any time of day within seconds, and everything is very very professional.

Larry G.
Owner, ATM Distributor and Processor

“This Is The Best Marketing Investment Ever”

We’ve been working with HelpFlow for years it has been the best single investment I’ve made on the internet.

They keep refining their responses so our customers get helpful information and are teed up perfectly if my team needs to help.

David B.
Wooden Structures and Furniture Manufacturer

“HelpFlow Executes So Quickly!”

I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.

Meet The Team At Rocket - Rocket X Webflow Template
AJ
CMO, Company Selling Online Courses

“Offering 24/7 Customer Service is a Huge Win for Our Customers”

What I appreciate most is having our business operate with 24/7 customer service. Beyond all the metrics, it just really enhances the experience for our customers.

Your team is amazing, they’re dynamite. They’re always there. I just felt that communication with them has been great. Our experience with HelpFlow has been top shelf, I would highly recommend working with HelpFlow.

Rocket Agency Helped Us To Reach Our Ambitious Marketing Goals - Rocket X Webflow Template
JP
Co-Founder, Company Selling Jewelry

“HelpFlow Did a Good Job Learning My Business”

You guys did a good job adapting and learning what our brand sounds like and how we talk, how we respond and our core values.

At first, I wasn’t too sure you could do this. I had some concerns, your team did a really good job. They learn as they go and we’re always adapting - I'm happy with the results!

Meet The Team At Rocket - Rocket X Webflow Template
Rob S
CEO

“HelpFlow Has Netted Us Well Over 4-5X Their Cost”

WE LOVE HELPFLOW! We couldn’t keep up with chats in-house and their team have been phenomenal!

Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service.

John Paul M.
Owner, Company Selling Insulation Products

“HelpFlow Has Most Definitely Increased Our Sales”

Great service that has most definitely increased our sales. HelpFlow handles a lot of sales directly on live chat which leaves my sales team free to generate bigger sales.

FEEDBACK FROM VISITORS

Actual Feedback From Visitors We Helped

“All issues resolved!”

To my delight Lois went beyond my question(s). All issues resolved!

Meet The Team At Rocket - Rocket X Webflow Template

Visitor We Chatted With

Dog Harness Customer

“The agent was helpful!”

The agent was helpful and when she didn’t know the answer to the question, they took the time to go look it up and I appreciated that!

Meet The Team At Rocket - Rocket X Webflow Template

Visitor We Chatted With

Leather Accessories Customer

“Very easy to shop!”

I wasn’t gonna ask but once I saw the chat box pop up I considered asking my question rather than searching on the website. Very easy to shop!

Rocket Helped Us To Increase Our Retention By 300% In One Month - Rocket X Webflow Template

Visitor We Chatted With

Handmade Grooming Products Customer

“She was very helpful...”

She was very helpful explaining how to measure my puppy dog for the harness, thank you & god bless!

Meet The Team At Rocket - Rocket X Webflow Template

Visitor We Chatted With

Dog Harness Customer

“Quick, attentive & professional!”

Lyn did a wonderful job sorting out our issue. Quick, attentive and professional!

Meet The Team At Rocket - Rocket X Webflow Template

Visitor We Chatted With

Handcrafted Leather Goods Customer

“Agent was top notch!”

The agent was top notch and deserves a pay raise for his excellent customer service skills.

Excellent service!

Rocket Agency Helped Us To Have Simply Impressive Results - Rocket X Webflow Template

Visitor We Chatted With

E-cigarette Customer

“Exactly what I needed!”

Great help! was able to provide exactly what I needed for comparison of tables!

Meet The Team At Rocket - Rocket X Webflow Template

Visitor We Chatted With

Ping-pong Equipment Customer

“She was very patient with me and understanding and reassuring.”

She was very patient with me and understanding and reassuring. I got the last item I needed for my kitchen. Thank you so much for your support. It makes it so I don't spend tons of my time wondering if there will be any problems.

Rocket Agency Helped Us To Reach Our Ambitious Marketing Goals - Rocket X Webflow Template

Visitor We Chatted With

Ceramic Cookware Customer

“Very Impressed”

I am very impressed that someone was on hand to deal with this for me.

Meet The Team At Rocket - Rocket X Webflow Template

Visitor We Chatted With

Premium CBD Customer

PRICING

Superior Service,
Competitive Pricing

Our competitors hire junior overseas agent teams run by expensive US managers. We hire senior overseas agents run by local managers with years of corporate experience. This allows us to provide a far superior experience for you as a client, at comparable (or better) pricing.

CX Professional Services

Project-Based Pricing

Our implementation experts will help you develop and implement AI-powered customer service strategies across your organization, leveraging our experience with hundreds of brands and a wide range of AI technologies.

Example Projects:
  • AI Strategy Development - Assessing your infrastructure and business processes, and crafting an AI implementation strategy tailored to your business.
  • AI Integration and Implementation - Seamlessly integrating AI tools into your existing customer service platforms whether native to the platform or by using 3rd Party AI Technology.
  • Automated Ticketing System - Setting up AI-driven ticketing systems to streamline customer inquiries and support.
  • Chatbot Development and Deployment - Designing, developing, and deploying intelligent chatbots for 24/7 customer support.
  • Agent Assist Tools - Implementing AI tools that provide real-time suggestions and resources to customer service agents.
Get started
FAQ

Frequently Asked Questions

How long does it take to onboard a CS Team?
Is there a long term contract or minimum term?
Are agents dedicated to my business?
What sort of training do these agents have?
What tech stack and tools do the agents work with?
How do you help with CX strategy related projects?
Ready To Grow Your Startup? Get In Touch Today! - Rocket X Webflow Template
Contact us

Do You Want To Level Up Your CS Operation With a Great Partner?

Transform Your CS Team Contact Us Today!




How We Helped ARV Rapidly Onboard a Rockstar
Virtual Assistant

We onboarded a AI empowered (human) Virtual Assistant within 1 week, immediately wow'ing the ARV team. The scope of work quickly expanded as ARV saw the power of our human + AI VA solution.

DELEGATION SEAMLESS, EXECUTION EASY

Meet GuideLayer AI: The Secret Weapon of HelpFlow Smart Staff

GuideLayer is HelpFlow’s proprietary AI platform that makes delegation seamless. In just a 5-minute conversation, the AI "Interviewer" gathers your requirements and prepares a detailed Task Brief. Your Smart Staff then uses the Task Brief and AI "Copilot" to guide them through each step of the task.

HelpFlow Smart Staff Seamless Delegation Easy Execution

Delegate Any Task in 5 Minutes
AI Guides The Smart Staff's Work
No Need for Micromanagement

The Challenge

Before partnering with HelpFlow, ARV Finance had tested the waters of virtual staffing through platforms like Upwork. At first, things looked promising. VAs came highly recommended and had stellar reviews. But when it came down to day-to-day performance, the results were disappointing. Many hires were unreliable—taking unplanned time off, disappearing without explanation, and generally lacking the consistency required for critical business functions.

Productivity also suffered. Tasks were either completed slowly or required extensive oversight. Even with clear SOPs and Loom training videos in place, VAs frequently asked repetitive questions that had already been answered, leading to handholding that drained the domestic team’s energy. In essence, the very solution meant to reduce workload had become another source of stress. ARV Finance also explored VA agencies, but was put off by high costs, lengthy onboarding times, and rigid hiring processes. What they truly needed was a fast, reliable, and frictionless way to scale with quality talent.

The Solution

HelpFlow presented a refreshing alternative. Instead of offering just another staffing solution, HelpFlow integrated artificial intelligence directly into the VA experience. This wasn’t about finding a VA and hoping they’d figure things out—it was about providing a trained, AI-supported team member who could integrate into operations from day one.

Neil and his team were impressed by how HelpFlow’s AI system worked. Once the AI was fed their SOPs, Loom videos, and task documentation, it became the VA’s go-to manager—handling questions, reinforcing workflows, and training on the fly. This significantly reduced the need for human oversight and eliminated the usual back-and-forth.

Within just two weeks of signing with HelpFlow, ARV Finance had a new VA—Ross—fully onboarded and ready to go. In the first week, HelpFlow sourced and vetted Ross; by the second week, their AI had trained him with precision. Ross was integrated directly into RV Finance’s Slack workspace, allowing tasks to be assigned seamlessly. The AI parsed instructions in real-time, ensuring Ross had everything he needed to execute effectively.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. haretra lectus finibus eu.

"The AI is like magic... we assign a task and never hear another question about it. It just gets done."

HelpFlow's Approach

HelpFlow's success comes from their hybrid model: (human) virtual assistants, combined with AI. Instead of simply providing a human virtual assistant that a client manages, HelpFlow provides a rockstar (human) virtual assistant that uses AI to get their work done far more effectively than a typical VA.

The virtual assistant uses the AI as a co-pilot to get guidance on tasks, help them with new projects they don't have prior experience with, or to get quick Q&A support without having to ask team members questions. The AI also makes assigning new tasks or handing off processes easy, without the need to create detailed write-ups or SOPs. Clients just speak conversationally to the AI interviewer, and he compiles all the details needed for the process or task.

For Neil, the biggest wow factor was how the AI essentially automated much of the training and onboarding process. HelpFlow configured the AI with an extensive knowledge base about Neil's business while also training the VA on how to maximize the use of the AI in their work. This enabled the VA to provide impact right away in the first week and will make it very easy to onboard additional hires in the future. This goes far beyond what any typical VA company can provide.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. haretra lectus finibus eu.

"The AI does the training for you... like a Manager for the VA. It's really cool."

The Result

Ross didn’t just meet expectations—he exceeded them. Within days, the ARV Finance team remarked how seamlessly he operated, often indistinguishable from a domestic employee. The confidence Ross displayed led the company to expand his role far beyond the initial scope. What started as basic, repetitive tasks quickly evolved into complex, high-responsibility assignments.

Ross began managing Salesforce data processes—downloading, organizing, and preparing data-heavy spreadsheets for capital partners with speed and accuracy. This offloaded a significant burden from internal staff and increased team bandwidth. More importantly, it highlighted a new reality: domestic team members could focus on strategic work while VAs handled the trainable, repeatable tasks. This not only boosted productivity but also eliminated the need to increase headcount.

The impact went deeper than operational efficiency. Neil shared that HelpFlow gave the entire team a renewed sense of optimism about scaling. Where headcount was once a looming concern, the team now had a scalable, repeatable process for growth. They were no longer dependent on finding the “perfect” VA—because the combination of AI and elite staffing created a system where excellence could be duplicated again and again.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. haretra lectus finibus eu.

“The speed and the cost that HelpFlow is doing it for is such a no-brainer… there is no other option really.”

Final Takeaways

HelpFlow provided ARV Finance with far more than a virtual assistant—it delivered a fully supported, AI-empowered staffing solution that reshaped how the company grows. The ease of onboarding, the seamless task integration, and the powerful training capabilities of the AI turned staffing into a strategic asset rather than an operational headache.

Neil described HelpFlow’s service as “a done-for-you experience” with the added bonus of AI supercharging both the assistant and the process. With Ross performing at a level equal to any domestic team member, and with future VAs able to hit the ground running thanks to the AI, ARV Finance is now positioned for scalable, efficient growth.

As Neil put it, “We’ve never had a VA like this before. Ross works as effectively and competently as a domestic employee. He’s like a Swiss Army knife. I could see us having half a dozen of these guys.”
Lorem ipsum dolor sit amet, consectetur adipiscing elit. haretra lectus finibus eu.

"We're super happy with HelpFlow. I could see us having a half a dozen of these VAs."

Testimonials

Nearly A Decade
Of Happy Clients!

Neil Dutta
CEO, ARV Finance

“We've never had a VA like this. He's as effective and competent as a domestic employee... but like a Swiss Army knife with your AI approach.”

We're super happy with HelpFlow. I could see us having a half a dozen of these VAs.

John Paul M.
Owner, Company Selling Insulation Products

“HelpFlow Has Most Definitely Increased Our Sales”

Great service that has most definitely increased our sales. HelpFlow handles a lot of sales directly on live chat which leaves my sales team free to generate bigger sales.

Edward G.
OWNER, Wheels and Tires Company

"Our Conversion Rate Has Gone Up Consistently"

We have used HelpFlow for several years. Prior to using them, we were unable to consistently provide quick responses to customers. With HelpFlow, our customers now get fast responses 7 days per week. The complicated questions are referred over to our inside sales team and HelpFlow handles the rest. Our web site conversions have gone up consistently, which clearly justifies the cost of this service. I would highly recommend this to anyone selling products online.

Mark B
CEO, Medical Equipment Company

“HelpFlow is a Core Part of Our Team”

We wanted to make our team world class and hired HelpFlow to handle customer support better than we were doing. HelpFlow stepped right in and quickly become a core part of our team.

I highly recommend them!

Mitchell E.
CEO, Company Selling Lighting Supplies

“I Was Skeptical At First - But Customers Are Very Happy!”

I was very skeptical at first. I didn’t think HelpFlow could pull off customer service for us — lighting products are very technical.

But HelpFlow has done great! Customer satisfaction over 90% for chats, they get responses any time of day within seconds, and everything is very very professional.

Larry G.
Owner, ATM Distributor and Processor

“This Is The Best Marketing Investment Ever”

We’ve been working with HelpFlow for years it has been the best single investment I’ve made on the internet.

They keep refining their work so our customers get helpful information and are teed up perfectly if my team needs to help.

David B.
Wooden Structures and Furniture Manufacturer

“HelpFlow Executes So Quickly!”

I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.

Meet The Team At Rocket - Rocket X Webflow Template
AJ
CMO, Company Selling Online Courses

“Offering 24/7 Customer Support is a Huge Win for Our Customers”

What I appreciate most is having our business operate with 24/7 customer support. Beyond all the metrics, it just really enhances the experience for our customers.

Your team is amazing, they’re dynamite. They’re always there. I just felt that communication with them has been great. Our experience with HelpFlow has been top shelf, I would highly recommend working with HelpFlow.

Rocket Agency Helped Us To Reach Our Ambitious Marketing Goals - Rocket X Webflow Template
JP
Co-Founder, Company Selling Jewelry

“HelpFlow Did a Good Job Learning My Business”

You guys did a good job adapting and learning what our brand sounds like and how we talk, how we respond and our core values.

At first, I wasn’t too sure you could do this. I had some concerns, your team did a really good job. They learn as they go and we’re always adapting - I'm happy with the results!

Meet The Team At Rocket - Rocket X Webflow Template
Rob S
CEO

“HelpFlow Has Netted Us Well Over 4-5X Their Cost”

WE LOVE HELPFLOW! We couldn’t keep up with customer support in-house and their team have been phenomenal!

Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service.

WANT TO GET MORE DONE

Do You Need An Easier Way To Delegate Your Tasks?