Marketing Virtual Assistant
Hands-on help for in-house marketing teams, from email and content to paid ads and reporting.
What HelpFlow Runs for Ecommerce Businesses
HelpFlow hires your customer service team and runs it for you, from training and QA to managing performance. Other agencies supply agents for you to manage. We supply the managed operation.
Customer Support Operations
Customer Support Operations is the service HelpFlow is built around. We own the whole customer service function, which means the team and its results are ours to manage.
We built it for ecommerce businesses handling real support volume, whether you sell to consumers or to other businesses.
-
Recruiting and hiring
We find and hire the agents who will answer your customers.
-
Training
We train every agent on your products and policies, and on how your brand talks to customers.
-
QA
We review your team's conversations against your quality standard and coach agents on what we find.
-
Performance management
We manage each agent's performance and keep improving how the operation runs as your business changes.
Our people manage the AI we use for automation, agent assist, and QA.
HelpFlow's track record
Key metrics
- $500M+
in direct CX revenue since 2015
- 100+
ecommerce brands
- 43%
average lift in first response time
- 10K+
daily customer interactions
What Customer Support Operations costs
Your customer support operation costs around $14 per hour per agent, depending on how many agents you need. The agent count comes from your ticket volume and the hours you want covered, and we work it out with you on a 15-minute call.
If you're weighing the cost of building the team yourself, read how support costs change as an ecommerce business grows.
Support for the rest of your team
HelpFlow also recruits, trains, and manages assistants for three kinds of work outside customer service.
AI & Dev Virtual Assistant
Technical specialists for AI tooling, internal automations, and lightweight development work.
Executive Assistant
Day-to-day support for founders and leadership teams, from inbox and calendar to travel and project management.
Find out which service fits
Book a 15-minute call and tell us what your team needs help with. We'll tell you which service fits and what it would take to get started.