Superior Service,
Competitive Pricing
CX Professional Services
Our implementation experts will help you develop and implement AI-powered customer service strategies across your organization, leveraging our experience with hundreds of brands and a wide range of AI technologies.
AI Strategy Development - Assessing your infrastructure and business processes, and crafting an AI implementation strategy tailored to your business.- AI Integration and Implementation - Seamlessly integrating AI tools into your existing customer service platforms whether native to the platform or by using 3rd Party AI Technology.
- Automated Ticketing System - Setting up AI-driven ticketing systems to streamline customer inquiries and support.
- Chatbot Development and Deployment - Designing, developing, and deploying intelligent chatbots for 24/7 customer support.
- Agent Assist Tools - Implementing AI tools that provide real-time suggestions and resources to customer service agents.
Managed CS Teams and Operations
Our skilled Customer Service Teams integrate seamlessly with your existing operations, ensuring alignment with your brand values and standards.
For a turnkey solution, we can manage everything from hiring and training to daily operations, providing consistent, effective and high-quality support.
- Dedicated Senior Agents for All Customer Service Channels
- Senior Account Manager, Training & Quality Team, & Operations Management
- KPIs Reporting Routine at Department & Executive Level
- Full AI Design, Implementation, Training & Management
- AI Integration and Business Optimization Specialist
Nearly A Decade
Of Happy Clients!
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“HelpFlow is a Core Part of Our Team”
We wanted to make our customer service world class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team.
I highly recommend them!
"Our Conversion Rate Has Gone Up Consistently"
We have used HelpFlow for several years. Prior to using them, we were unable to consistently provide quick responses to customers. With HelpFlow, our customers now get fast responses 7 days per week. The complicated questions are referred over to our inside sales team and HelpFlow handles the rest. Our web site conversions have gone up consistently, which clearly justifies the cost of this service. I would highly recommend this to anyone selling products online.
“I Was Skeptical At First - But Customers Are Very Happy!”
I was very skeptical at first. I didn’t think HelpFlow could pull off customer service for us — lighting products are very technical.
But HelpFlow has done great! Customer satisfaction over 90% for chats, they get responses any time of day within seconds, and everything is very very professional.
“This Is The Best Marketing Investment Ever”
We’ve been working with HelpFlow for years it has been the best single investment I’ve made on the internet.
They keep refining their responses so our customers get helpful information and are teed up perfectly if my team needs to help.
“HelpFlow Executes So Quickly!”
I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.
“Offering 24/7 Customer Service is a Huge Win for Our Customers”
What I appreciate most is having our business operate with 24/7 customer service. Beyond all the metrics, it just really enhances the experience for our customers.
Your team is amazing, they’re dynamite. They’re always there. I just felt that communication with them has been great. Our experience with HelpFlow has been top shelf, I would highly recommend working with HelpFlow.
“HelpFlow Did a Good Job Learning My Business”
You guys did a good job adapting and learning what our brand sounds like and how we talk, how we respond and our core values.
At first, I wasn’t too sure you could do this. I had some concerns, your team did a really good job. They learn as they go and we’re always adapting - I'm happy with the results!
“HelpFlow Has Netted Us Well Over 4-5X Their Cost”
WE LOVE HELPFLOW! We couldn’t keep up with chats in-house and their team have been phenomenal!
Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service.
“HelpFlow Has Most Definitely Increased Our Sales”
Great service that has most definitely increased our sales. HelpFlow handles a lot of sales directly on live chat which leaves my sales team free to generate bigger sales.
Actual Feedback From Visitors We Helped
“All issues resolved!”
To my delight Lois went beyond my question(s). All issues resolved!
Visitor We Chatted With
Dog Harness Customer
“The agent was helpful!”
The agent was helpful and when she didn’t know the answer to the question, they took the time to go look it up and I appreciated that!
Visitor We Chatted With
Leather Accessories Customer
“Very easy to shop!”
I wasn’t gonna ask but once I saw the chat box pop up I considered asking my question rather than searching on the website. Very easy to shop!
Visitor We Chatted With
Handmade Grooming Products Customer
“She was very helpful...”
She was very helpful explaining how to measure my puppy dog for the harness, thank you & god bless!
Visitor We Chatted With
Dog Harness Customer
“Quick, attentive & professional!”
Lyn did a wonderful job sorting out our issue. Quick, attentive and professional!
Visitor We Chatted With
Handcrafted Leather Goods Customer
“Agent was top notch!”
The agent was top notch and deserves a pay raise for his excellent customer service skills.
Excellent service!
Visitor We Chatted With
E-cigarette Customer
“Exactly what I needed!”
Great help! was able to provide exactly what I needed for comparison of tables!
Visitor We Chatted With
Ping-pong Equipment Customer
“She was very patient with me and understanding and reassuring.”
She was very patient with me and understanding and reassuring. I got the last item I needed for my kitchen. Thank you so much for your support. It makes it so I don't spend tons of my time wondering if there will be any problems.
Visitor We Chatted With
Ceramic Cookware Customer
“Very Impressed”
I am very impressed that someone was on hand to deal with this for me.
Visitor We Chatted With
Premium CBD Customer
Our AI Mindset
We embrace AI while others see fear. We cut through the noise of a crowded marketplace, providing clear and actionable AI solutions that are easy to understand and implement. We achieve this by following these three core principles:
Technical
Expertise
We are builders with a deep understanding of AI. This enables us to drive results with a new technology.
Be Platform
Agnostic
We choose the best AI platform per Client, use case, and tech stack - not per partnership or referral fee.
We Manage AI
Like Humans
AI can replace human processes when you architect and manage it similarly to how humans work.
Why Avoid Other Agencies and Choose HelpFlow?
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Our Metrics of Client Success
Conversion Rate
Lifetime Value
Customer Satisfaction
Response Time
CX Driven Revenue ROI
Nearly 100% Retention
Frequently Asked Questions
