Ready to level up your team? Get in touch today!

services comparison

What Level of CX Help Do You Need?

We can help you decide which service is best for you based on your current strategy, team, goals, and budget. Below is a comparison, but reach out to discuss any questions you have.

In Depth Audit of Infrastructure, Strategy, Operation, etc.
We will do an in depth audit of your infrastructure, strategy, team, and operation to identify a comprehensive list of areas to improve based on our experience with 100s of brands. The focus of the audit will vary depending on your needs, such as full scale infrastructure specific, full scale CX Strategy, revenue and LTV growth, AI strategy, etc.
Strategy Roadmap & Implementation Support
After completing the in depth Audit, we'll have a Strategy Roadmap to guide next steps in leveling up your CX operation. We will help you implement this Roadmap to achieve the strategic objectives of the Audit (i.e. typically either infrastructure improvements, full scale CX strategy, revenue and LTV growth, or AI implementation).
Agent Recruitment & Training
A high-performing customer service team starts with a stringent recruitment process and robust onboarding and training of the agents.  We will ensure that the agents that we integrate to your account are well-equipped with the right knowledge and soft skills to be able to serve your website customers well.
Dedicated Agents For Your Brand
You will be assigned dedicated agents to work within your tech stack.  Apart from this, your agents will be learning not just about your product, but also your company goals and values which will make them great brand ambassadors for your company.
Quality Assurance & Coaching
Part of a high-performing customer service team is transaction monitoring and consistent feedback giving to your agents.  That is why part of your service benefits is a Training and Quality Assurance Team who will be responsible in reviewing your transactions and providing feedback and up training to your agents.
Senior Client Account Manager
You will be assigned your own Customer Success Manager and your CSM will act as a bridge between you and our CX Team.  Your CSM will be the “Voice of the Customer” who will ensure that all of your goals are executed well.  Periodically, the CSM will also be reporting on the performance of your CX Team and the improvements that they are able to execute within the CX Team.Team.  Your CSM will be the “Voice of the Customer” who will ensure that all of your concerns are relayed properly to the management team and that all of your concerns are addressed and resolved fast.  Periodically, the CSM will also be reporting periodically the performance of your CX Team and the improvements that they are able to execute within the CX Team.
Extensive CX Process Improvements
We don’t just focus on improving your people, we will also be continuously looking into your entire CX process and infrastructure.  Combining data from reports plus our process improvement reviews, we will be able to drive continuous improvement to your assigned CX Team—with this, we will be able to increase the quality of your team, reduce the cost by eliminating unnecessary expenses and over-all increase revenue and LTV driven by your team.
AI Integration Strategy & Support
With the emergence of AI, we will also be your strategic expert on how to best leverage AI within your CX operation. With years of experience integrating AI into customer service teams, our focus is to improve CSAT and revenue metrics while significantly improving productivity per FTE on your team. In line with this, you'll have clear KPI reporting on all of these metrics to gauge the impact AI is having on your entire business.  
CX Professional Services
Project-Based Pricing
CX Audit
CX Implementation 
Roadmap
Recruitment
Training And Quality Team
Dedicated Agents On All Channels
Dedicated Client Success Manager
Cx Process Improvement Strategist
AI Integration Specialist
Managed CS Teams & Ops
As Low As $10/hour/agent
CX Audit
CX Implementation Roadmap
Recruitment
Training And Quality Team
Dedicated Agents On All Channels
Dedicated Client Success Manager
Cx Process Improvement Strategist
AI Integration Specialist

Book a Strategy Call so we can review your current CS strategy and infrastructure and provide recommendations on how to level up. Even if we don't work together, you'll get a ton of valuable takeaways you can apply based on our experience working with so many brands.

The outsourcing agency model is broken

Why Avoid Other Agencies and Choose HelpFlow?

They hire junior agents with a huge markup
They lack management focus and accountability
They want large teams, they won't automate with AI
Their agents just do tickets, not drive sales
AI Customer Service Team MemberCustomer Service Team Member
our PROCESS

How We'll Work With You

Customer Service Strategy Planning
01
Strategy Planning

Before pitching anything, we'll work with you to assess your current Customer Service Strategy–this includes your staffing,  metrics, infrastructure & workflow.

From there, we'll create a Strategy that will drive revenue and LTV, while having strong infrastructure, solid management, and clear and stable implementation of AI and Automation.

02
Setup and Implementation

Based on the Strategy we develop together, we'll implement the technical infrastructure, analytics, and management framework needed to start driving results.

This also includes the hiring and training of Agents as well as integration and management of AI.

Customer Service Strategy and Implementation
Customer Service Operation Management and Improvement
03
Management and Improvement

Once your CS Operation is launched, we can be accountable for managing the team and operation.  We'll also drive improvement with your marketing and operations team to drive more revenue, increase LTV, and leverage automation and AI to stay lean.

We work within your tech stack
results

Our Metrics of Client Success

Conversion Rate

5x+ conversion rate for website visitors that our CX team engages with.

Lifetime Value

25%+ increase in customer LTV once the full cycle of CX strategy is in place.

Customer Satisfaction

90%+ CSAT score across all customer service channels and scenarios.

Response Time

Under 10 second live chat response. Under 1 hour response across other tickets.

CX Driven Revenue ROI

300% ROI on CX team investment vs revenue directly attributed to CX team.

Nearly 100% Retention

We maintain a near perfect retention rate on newly onboarded and existing clients.
Testimonials

Nearly A Decade
Of Happy Clients!

Mark B
CEO, Medical Equipment Company

“HelpFlow is a Core Part of Our Team”

We wanted to make our customer service world class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team.

I highly recommend them!

Edward G.
OWNER, Wheels and Tires Company

"Our Conversion Rate Has Gone Up Consistently"

We have used HelpFlow for several years. Prior to using them, we were unable to consistently provide quick responses to customers. With HelpFlow, our customers now get fast responses 7 days per week. The complicated questions are referred over to our inside sales team and HelpFlow handles the rest. Our web site conversions have gone up consistently, which clearly justifies the cost of this service. I would highly recommend this to anyone selling products online.

Mitchell E.
CEO, Company Selling Lighting Supplies

“I Was Skeptical At First - But Customers Are Very Happy!”

I was very skeptical at first. I didn’t think HelpFlow could pull off customer service for us — lighting products are very technical.

But HelpFlow has done great! Customer satisfaction over 90% for chats, they get responses any time of day within seconds, and everything is very very professional.

Larry G.
Owner, ATM Distributor and Processor

“This Is The Best Marketing Investment Ever”

We’ve been working with HelpFlow for years it has been the best single investment I’ve made on the internet.

They keep refining their responses so our customers get helpful information and are teed up perfectly if my team needs to help.

David B.
Wooden Structures and Furniture Manufacturer

“HelpFlow Executes So Quickly!”

I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.

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AJ
CMO, Company Selling Online Courses

“Offering 24/7 Customer Service is a Huge Win for Our Customers”

What I appreciate most is having our business operate with 24/7 customer service. Beyond all the metrics, it just really enhances the experience for our customers.

Your team is amazing, they’re dynamite. They’re always there. I just felt that communication with them has been great. Our experience with HelpFlow has been top shelf, I would highly recommend working with HelpFlow.

Rocket Agency Helped Us To Reach Our Ambitious Marketing Goals - Rocket X Webflow Template
JP
Co-Founder, Company Selling Jewelry

“HelpFlow Did a Good Job Learning My Business”

You guys did a good job adapting and learning what our brand sounds like and how we talk, how we respond and our core values.

At first, I wasn’t too sure you could do this. I had some concerns, your team did a really good job. They learn as they go and we’re always adapting - I'm happy with the results!

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Rob S
CEO

“HelpFlow Has Netted Us Well Over 4-5X Their Cost”

WE LOVE HELPFLOW! We couldn’t keep up with chats in-house and their team have been phenomenal!

Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service.

John Paul M.
Owner, Company Selling Insulation Products

“HelpFlow Has Most Definitely Increased Our Sales”

Great service that has most definitely increased our sales. HelpFlow handles a lot of sales directly on live chat which leaves my sales team free to generate bigger sales.

FEEDBACK FROM VISITORS

Actual Feedback From Visitors We Helped

“All issues resolved!”

To my delight Lois went beyond my question(s). All issues resolved!

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Visitor We Chatted With

Dog Harness Customer

“The agent was helpful!”

The agent was helpful and when she didn’t know the answer to the question, they took the time to go look it up and I appreciated that!

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Visitor We Chatted With

Leather Accessories Customer

“Very easy to shop!”

I wasn’t gonna ask but once I saw the chat box pop up I considered asking my question rather than searching on the website. Very easy to shop!

Rocket Helped Us To Increase Our Retention By 300% In One Month - Rocket X Webflow Template

Visitor We Chatted With

Handmade Grooming Products Customer

“She was very helpful...”

She was very helpful explaining how to measure my puppy dog for the harness, thank you & god bless!

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Visitor We Chatted With

Dog Harness Customer

“Quick, attentive & professional!”

Lyn did a wonderful job sorting out our issue. Quick, attentive and professional!

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Visitor We Chatted With

Handcrafted Leather Goods Customer

“Agent was top notch!”

The agent was top notch and deserves a pay raise for his excellent customer service skills.

Excellent service!

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Visitor We Chatted With

E-cigarette Customer

“Exactly what I needed!”

Great help! was able to provide exactly what I needed for comparison of tables!

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Visitor We Chatted With

Ping-pong Equipment Customer

“She was very patient with me and understanding and reassuring.”

She was very patient with me and understanding and reassuring. I got the last item I needed for my kitchen. Thank you so much for your support. It makes it so I don't spend tons of my time wondering if there will be any problems.

Rocket Agency Helped Us To Reach Our Ambitious Marketing Goals - Rocket X Webflow Template

Visitor We Chatted With

Ceramic Cookware Customer

“Very Impressed”

I am very impressed that someone was on hand to deal with this for me.

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Visitor We Chatted With

Premium CBD Customer

Ready to level up your team? Get in touch today!