95% of visitors abandon. We convert many of them to buyers.
Most abandons happen because of questions or confusion holding the visitor back from buying. There are visitor browsing patterns that indicate confusion and can be used to predict that someone will abandon them. We track which visitors are starting to get confused, and our team of trained human agents engage conversationally to help them. This leads to happy visitors that buy, and higher conversions.
See the conversion rate results we've achieved for our clients
We're not the only vendor providing live chat services to eCommerce stores, but we're the only one that has proven our ability to drive conversions over nearly a decade of experience, 100+ brands, and millions of chat conversations.