High performing CS teams that drive revenue (& scale)
We help make customer service seamless & scalable by managing your entire customer service operation, or providing additional agents to work alongside your team.
Email Support
We provide high-quality email support with same-day ticket turnaround.
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Live Chat Support
Agents are available in real-time to help customers in driving conversions.
Social Media Engagement
Agents engage with your market on multiple social media platforms.
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Order Admin/Processing
Agents can handle order administration and order questions from customers.
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HelpDesk Configuration
Our team will set your system up and scale your system.
KPIs / Analytics
We set up your KPI tracking and recording for more efficiency .
Don't just outsource! Hire partners that can execute.
Since 2015, we’ve worked with 100+ brands to increase conversions with our unique approach to live chat and level up their operational results through our customer service support.
From the beginning, we focused on providing high-level “business partner-minded support” to our clients rather than the lowest cost “outsourced agents” other providers have pitched for decades.
We’re not just answering basic support tickets for an hourly fee or a few dollars per ticket. We’re configuring robust KPI metrics systems and reporting processes while streamlining your customer service process, which makes your entire operation more profitable (and produces loads of happy customers).
If you’re looking for a partner that can help you drive more conversions and truly level up your entire customer service operation, check out our live chat and customer service offerings and reach out.
Our Bulletproof Process for Customer Service
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1. Easy Agent Training & Onboarding
We have a comprehensive onboarding process to methodically and efficiently learn the ins and outs of your brand.
2. Robust Department Management
Many stores don’t have the ability to predict customer service workload, or measure performance. We’ll help you set up robust reporting & management processes.
3. We Help Improve Your Systems and Processes
We work with 100+ eCommerce brands and have processed millions of tickets. Our team uses that experience to find ways to improve your systems for the entire operation.
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See what brand owners and their customers think of our team
We're not the only vendor providing customer service agents to eCommerce stores, but we're the only one that has proven our ability to scale teams (and make customer service profitable) over nearly a decade of 100+ brands and millions of tickets.
Watch the video below to see how our Customer Service works
Below is a 4-minute video explaining how we handle customer service for over 100 clients and how we drive revenue for their business.
