We shepherd eCommerce brands through AI Transformation by automating & streamlining customer service in a way that "wows!" customers, frees up teams, and unlocks revenue & profit.
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Before pitching anything, we'll work with you to assess your current Customer Service Strategy–this includes your staffing, metrics, infrastructure & workflow.
From there, we'll create a Strategy that will drive revenue and LTV, while having strong infrastructure, solid management, and clear and stable implementation of AI and Automation.
Based on the Strategy we develop together, we'll implement the technical infrastructure, analytics, and management framework needed to start driving results.
This also includes the hiring and training of Agents as well as integration and management of AI.
Once your CS Operation is launched, we can be accountable for managing the team and operation. We'll also drive improvement with your marketing and operations team to drive more revenue, increase LTV, and leverage automation and AI to stay lean.
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We embrace AI while others see fear. We cut through the noise of a crowded marketplace, providing clear and actionable AI solutions that are easy to understand and implement. We achieve this by following these three core principles:
We are builders with a deep understanding of AI. This enables us to drive results with a new technology.
We choose the best AI platform per Client, use case, and tech stack - not per partnership or referral fee.
AI can replace human processes when you architect and manage it similarly to how humans work.
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We wanted to make our customer service world class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team.
I highly recommend them!
We have used HelpFlow for several years. Prior to using them, we were unable to consistently provide quick responses to customers. With HelpFlow, our customers now get fast responses 7 days per week. The complicated questions are referred over to our inside sales team and HelpFlow handles the rest. Our web site conversions have gone up consistently, which clearly justifies the cost of this service. I would highly recommend this to anyone selling products online.
I was very skeptical at first. I didn’t think HelpFlow could pull off customer service for us — lighting products are very technical.
But HelpFlow has done great! Customer satisfaction over 90% for chats, they get responses any time of day within seconds, and everything is very very professional.
We’ve been working with HelpFlow for years it has been the best single investment I’ve made on the internet.
They keep refining their responses so our customers get helpful information and are teed up perfectly if my team needs to help.
I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.
What I appreciate most is having our business operate with 24/7 customer service. Beyond all the metrics, it just really enhances the experience for our customers.
Your team is amazing, they’re dynamite. They’re always there. I just felt that communication with them has been great. Our experience with HelpFlow has been top shelf, I would highly recommend working with HelpFlow.
You guys did a good job adapting and learning what our brand sounds like and how we talk, how we respond and our core values.
At first, I wasn’t too sure you could do this. I had some concerns, your team did a really good job. They learn as they go and we’re always adapting - I'm happy with the results!
WE LOVE HELPFLOW! We couldn’t keep up with chats in-house and their team have been phenomenal!
Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service.
Great service that has most definitely increased our sales. HelpFlow handles a lot of sales directly on live chat which leaves my sales team free to generate bigger sales.
“All issues resolved!”
To my delight Lois went beyond my question(s). All issues resolved!
Dog Harness Customer
“The agent was helpful!”
The agent was helpful and when she didn’t know the answer to the question, they took the time to go look it up and I appreciated that!
Leather Accessories Customer
“Very easy to shop!”
I wasn’t gonna ask but once I saw the chat box pop up I considered asking my question rather than searching on the website. Very easy to shop!
Handmade Grooming Products Customer
“She was very helpful...”
She was very helpful explaining how to measure my puppy dog for the harness, thank you & god bless!
Dog Harness Customer
“Quick, attentive & professional!”
Lyn did a wonderful job sorting out our issue. Quick, attentive and professional!
Handcrafted Leather Goods Customer
“Agent was top notch!”
The agent was top notch and deserves a pay raise for his excellent customer service skills.
Excellent service!
E-cigarette Customer
“Exactly what I needed!”
Great help! was able to provide exactly what I needed for comparison of tables!
Ping-pong Equipment Customer
“She was very patient with me and understanding and reassuring.”
She was very patient with me and understanding and reassuring. I got the last item I needed for my kitchen. Thank you so much for your support. It makes it so I don't spend tons of my time wondering if there will be any problems.
Ceramic Cookware Customer
“Very Impressed”
I am very impressed that someone was on hand to deal with this for me.
Premium CBD Customer
Our implementation experts will help you develop and implement AI-powered customer service strategies across your organization, leveraging our experience with hundreds of brands and a wide range of AI technologies.
Our skilled Customer Service Teams integrate seamlessly with your existing operations, ensuring alignment with your brand values and standards.
For a turnkey solution, we can manage everything from hiring and training to daily operations, providing consistent, effective and high-quality support.
From a seamless start to exceeding expectations, Overmind’s VA became a trusted leader in operations, relieving the founder and setting new performance benchmarks—all with the backing of AI and a client-VA support system.
"Onboarding was very easy to just talk through what we do rather than writing a formal document."
"Our VA was able to jump in and to provide value right away instead of me having to explain everything that we do."
“I can give our HelpFlow VA a lot more than what I thought a VA could typically handle.”
"Our VA has been amazing — I can bring her in for tasks, and she takes the burden off our team’s plates."
GuideLayer® AI seamlessly combines HelpFlow (Human) Virtual Assistants with advanced AI to make working with your Virtual Assistant effortless. Here's how it works:
Your VA can ask the AI questions any time, getting instant Q&A and task guidance. The AI is trained on your business information, tools, process and more. This helps your VA get more valuable work done and faster.
Skip long SOPs or detailed task instructions. Simply talk to the AI for less than 5 minutes—it captures every detail and generates a comprehensive task brief for your VA.
When you train your VA, you’re also training the AI. Replacing or adding VAs is easy—knowledge stays in the AI, helping you scale without losing momentum.
GuideLayer® AI seamlessly combines skilled HelpFlow Virtual Assistants with advanced AI Co-Pilot to make delegation and execution effortless. Here's how it works:
We're super happy with HelpFlow. I could see us having a half a dozen of these VAs.
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