Though the services we offer might seem very different, the secret to our success is how we hire the right people for your brand.
FOCUSED SERVICE OFFERS
Though we offer fairly different services, each one is very focused. There is a clear goal to achieve and a process to get there.
HIRE EXPERIENCED AGENTS
Because each service is so focused, we are able to hire people with middle and senior level experience - not novices.
CLEAR EXECUTION PROCESS
We work closely with clients to ensure a clear and concise execution process within your team so that expectations are met.
Nearly a decade of happy clients!
CEO, Medical Equipment Company
“We wanted to make our website world class”
We wanted to make our website world class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team. I highly recommend them!
OWNER, Wheels and Tires Company
“Website conversions have gone up”
We have used HelpFlow for several years now. Prior to using them we tried live chat on our own, but we were unable to consistently provide quick responses. With HelpFlow, our Web Site customers now have access to live chat 7 days per week. The complicated questions are referred over to our inside sales team, so they can concentrate on warm leads and not routine questions. Our web site conversions have gone up consistently, which clearly justifies the cost of this service. I would highly recommend this service to any company selling products online.
CEO, Company Selling Lighting Supplies
“Customer rating approval is over 90% for chats.”
I was very skeptical. I didn’t think you would be able to pull it off — lighting is very technical. But it’s been the opposite, our customer rating approval is over 90% for chats. Very, very professional. A customer can go on any time of day and then get a response within seconds.
Owner, ATM Distributor and Processor
“Best single investment I've made”
We’ve been working with HelpFlow for a couple of years and I feel it’s the best single investment I’ve made on the internet. They keep refining their responses so people visiting our site get helpful information and are set up nicely when we do speak to them.
Wooden Structures and Furniture Manufacturer
“You implement things so quickly and constantly improve”
I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.
CMO, Company Selling Online Courses
“Your team is amazing, they're dynamite!”
The HelpFlow approach is really data driven but what we got beyond that was we got the experience of getting to operate a website which has 24/7 live chat which beyond all the metrics, it just really enhances user experience.
Your team is amazing, they’re dynamite. They’re always there. I just felt that communication with them has been great. Our experience with HelpFlow has been top shelf, I would highly recommend working with HelpFlow.
Co-Founder, Company Selling Jewelry
“You guys are doing a good job!”
At first, I wasn’t too sure. Obviously I had some concerns but I think your team is really good. I think they learn as they go which is good too. We learn from our mistakes and we’re always adapting, so pretty happy with the results.
You guys did a good job adapting and learning what our brand sounds like and how we talk, how we respond and our core values. You guys are doing a good job!
“Our conversions and revenues have increased substantially.”
WE LOVE HELPFLOW! We couldn’t keep up with the chats in-house and Edward and his team have been phenomenal! Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service.
John Paul M.
Owner, Company Selling Insulation Products
“Live chat drives website sales so my sales team can focus on bigger deals.”
Great service that has most definitely increased our sales. This live chat feature with HelpFlow also leaves my sales team free to generate bigger sales as they are not interrupted during working hours with live chat visitors. As a result we have sales generated from live chat and also our sales teams sales are kept separate.
Since 2015, we've helped 100+ brands build remote teams
What started as a done for you live chat team evolved over nearly a decade into the most robust solution for eCommerce stores to build and manage rock star remote teams.