We shepherd eCommerce brands through AI Transformation by automating & streamlining customer service in a way that "wows!" customers, frees up teams, and unlocks revenue & profit.
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Before pitching anything, we'll work with you to assess your current Customer Service Strategy–this includes your staffing, metrics, infrastructure & workflow.
From there, we'll create a Strategy that will drive revenue and LTV, while having strong infrastructure, solid management, and clear and stable implementation of AI and Automation.
Based on the Strategy we develop together, we'll implement the technical infrastructure, analytics, and management framework needed to start driving results.
This also includes the hiring and training of Agents as well as integration and management of AI.
Once your CS Operation is launched, we can be accountable for managing the team and operation. We'll also drive improvement with your marketing and operations team to drive more revenue, increase LTV, and leverage automation and AI to stay lean.
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We embrace AI while others see fear. We cut through the noise of a crowded marketplace, providing clear and actionable AI solutions that are easy to understand and implement. We achieve this by following these three core principles:
We are builders with a deep understanding of AI. This enables us to drive results with a new technology.
We choose the best AI platform per Client, use case, and tech stack - not per partnership or referral fee.
AI can replace human processes when you architect and manage it similarly to how humans work.
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We wanted to make our customer service world class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team.
I highly recommend them!
We have used HelpFlow for several years. Prior to using them, we were unable to consistently provide quick responses to customers. With HelpFlow, our customers now get fast responses 7 days per week. The complicated questions are referred over to our inside sales team and HelpFlow handles the rest. Our web site conversions have gone up consistently, which clearly justifies the cost of this service. I would highly recommend this to anyone selling products online.
I was very skeptical at first. I didn’t think HelpFlow could pull off customer service for us — lighting products are very technical.
But HelpFlow has done great! Customer satisfaction over 90% for chats, they get responses any time of day within seconds, and everything is very very professional.
We’ve been working with HelpFlow for years it has been the best single investment I’ve made on the internet.
They keep refining their responses so our customers get helpful information and are teed up perfectly if my team needs to help.
I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.
What I appreciate most is having our business operate with 24/7 customer service. Beyond all the metrics, it just really enhances the experience for our customers.
Your team is amazing, they’re dynamite. They’re always there. I just felt that communication with them has been great. Our experience with HelpFlow has been top shelf, I would highly recommend working with HelpFlow.
You guys did a good job adapting and learning what our brand sounds like and how we talk, how we respond and our core values.
At first, I wasn’t too sure you could do this. I had some concerns, your team did a really good job. They learn as they go and we’re always adapting - I'm happy with the results!
WE LOVE HELPFLOW! We couldn’t keep up with chats in-house and their team have been phenomenal!
Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service.
Great service that has most definitely increased our sales. HelpFlow handles a lot of sales directly on live chat which leaves my sales team free to generate bigger sales.
“All issues resolved!”
To my delight Lois went beyond my question(s). All issues resolved!
Dog Harness Customer
“The agent was helpful!”
The agent was helpful and when she didn’t know the answer to the question, they took the time to go look it up and I appreciated that!
Leather Accessories Customer
“Very easy to shop!”
I wasn’t gonna ask but once I saw the chat box pop up I considered asking my question rather than searching on the website. Very easy to shop!
Handmade Grooming Products Customer
“She was very helpful...”
She was very helpful explaining how to measure my puppy dog for the harness, thank you & god bless!
Dog Harness Customer
“Quick, attentive & professional!”
Lyn did a wonderful job sorting out our issue. Quick, attentive and professional!
Handcrafted Leather Goods Customer
“Agent was top notch!”
The agent was top notch and deserves a pay raise for his excellent customer service skills.
Excellent service!
E-cigarette Customer
“Exactly what I needed!”
Great help! was able to provide exactly what I needed for comparison of tables!
Ping-pong Equipment Customer
“She was very patient with me and understanding and reassuring.”
She was very patient with me and understanding and reassuring. I got the last item I needed for my kitchen. Thank you so much for your support. It makes it so I don't spend tons of my time wondering if there will be any problems.
Ceramic Cookware Customer
“Very Impressed”
I am very impressed that someone was on hand to deal with this for me.
Premium CBD Customer
Our implementation experts will help you develop and implement AI-powered customer service strategies across your organization, leveraging our experience with hundreds of brands and a wide range of AI technologies.
Our skilled Customer Service Teams integrate seamlessly with your existing operations, ensuring alignment with your brand values and standards.
For a turnkey solution, we can manage everything from hiring and training to daily operations, providing consistent, effective and high-quality support.
Reviewing HelpFlow alongside MyOutDesk? The comparison below highlights onboarding speed, cost structure, and knowledge-retention tools, using publicly available data verified May 2025 to help you pick the model that best matches your growth plans.
Brand names are property of their respective owners. Data verified May 2025.
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"Across the same benchmarks—speed to productivity, built‑in AI, hands‑on management, ease of scaling, staff happiness, and predictable pricing—HelpFlow is the only provider that checks every box without hidden trade‑offs."
| Comparison Point | HelpFlow | Athena | Wing | Magic | Somewhere | Ocean | MyOutDesk |
|---|---|---|---|---|---|---|---|
| VA deployment + AI tool | Exclusive “Rockstar” VA + GuideLayer AI (briefs, copilot, SOP vault) | 1‑to‑1 EA; generic playbooks / no proprietary AI | General VA (specialist extra) + Wing Workspace task app (no AI) | Dedicated EA blocks or 24/7 task pool + Magic Workspace (no AI) | Recruiter hands you a hire; no AI layer | Agency‑placed VA; no AI (manual SOPs) | Full‑time VA + MyTimeIn monitoring; no proprietary AI |
| Launch timeline | ≤ 72 hours from signup to live | 2‑month wait‑list + 90‑day ramp | No promised finish; waits on client docs | Match ≈ 1 week; productive after you build SOPs | 1–3 weeks recruiting before start | 2‑3 day match + 30‑day vetting before hand‑off | 10‑day “MOD University” → go‑live in 2‑3 weeks |
| Onboarding support | CSM + Team Supervisor + Trainer included | Delegation Trainer & CPM for first 90 days | Intro call, CSM, workspace set‑up; client films Looms | Client creates guides; Magic just matches VA | Client must onboard & manage hire solo | Vetting program, then client onboarding | MOD trains VA; client still directs daily |
| Training & re‑training | GuideLayer stores SOPs ⇒ add/swap with zero re‑training | 1‑to‑1 model resets learning curve | Knowledge in chat threads → retrain on turnover | Knowledge lives in Workspace / VA head | New hire = fresh fee + training all over | Knowledge in VA; retrain every change | Repeat training when VA is replaced |
| Employee rating / satisfaction | 4.8 / 5 | 3.7 / 5 | 4.0 / 5 | 3.5 / 5 | 4.4 / 5 | n/a (not published) | 4.2 / 5 |
| Pricing | Full‑time $1,997/mo; part‑time $1,197/mo | $3,000/mo; no part‑time | $1,099/mo full‑time; $699/mo part‑time (add‑ons $1.3–1.7k) | $10/hr dedicated (+ extras); $699/mo part‑time (80 h); $35/hr 24/7 | ≈ $4.2 K placement fee + ~$1 K/mo payroll | $1,300/mo full‑time; $750/mo part‑time | From $1,988/mo full‑time; no part‑time |
Your VA can ask the AI questions any time, getting instant Q&A and task guidance. The AI is trained on your business information, tools, process and more. This helps your VA get more valuable work done and faster.
Skip long SOPs or detailed task instructions. Simply talk to the AI for less than 5 minutes—it captures every detail and generates a comprehensive task brief for your VA.
When you train your VA, you’re also training the AI. Replacing or adding VAs is easy—knowledge stays in the AI, helping you scale without losing momentum.
We're super happy with HelpFlow. I could see us having a half a dozen of these VAs.
Hiring HelpFlow "Smart Staff" is comparable in price to a typical "virtual assistant". But with our AI driven approach, you'll get far better results. You'll delegate more, since AI makes it so easy to brain dump without having to over explain. And Smart Staff can handle higher impact projects, with the guidance of AI. This means you have a better experience with a higher quality output - at around half the cost of another provider.
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