It’s disappointing when you invest a lot of effort and resources into your store, attract visitors, and then observe a high rate of predictive chat abandons during the sales process.

HelpFlow did a collaboration with HeyCarson on a blog post that talks about how you can improve your site's conversion by predicting and saving abandons with live chat.

At HelpFlow, we provide 24/7 live chat teams to over 100 e-commerce stores. After over six years in business and millions of chats, we've learned how to save a lot of abandons with live chat. We apply a mix of technical expertise and chat experience to achieve this, and we’ve simplified the process to help you understand and manage predictive chat abandons effectively.

Predictive Chat Abandons: Strategies to Rescue Sales - Guest Post at Heycarson

In this blog post, we’ll guide you through the process of forecasting predictive chat abandons. You’ll learn to utilize accessible tools to identify trends and understand why customers might leave before completing a purchase.

Once you see these patterns, we will also teach you how to engage with these people thru live chat. Not everyone will engage in chatting, but for those who do you can use the insights that you get from the conversations to impact every single website visitor. As we always say, "Chat conversations are a window into the mind of the visitors." You will see other patterns after managing a reasonable number of chats.

By predicting abandons and engaging with visitors, a goldmine of insights will be readily available for you to help you optimize your conversion. Once you get into a routine of reviewing chats regularly, flag the patterns you see and add improvements to your development list. These can be great tasks for the Carson team.

With a proactive approach to engage with your visitors on chat before they abandon, you can save a big chunk of them. Read the blog post by clicking here.