Chapter 7- Taking Action on Live Chat- What to Do Now

Discover Chapter 7 to learn actionable steps for live chat success. Master live chat action techniques and enhance your customer service. Read now.

Jon Tucker
CEO HelpFlow
Chapter 7- Taking Action on Live Chat- What to Do Now

This is Chapter 7 of the Definitive Guide to Live Chat - you can start at the beginning of the guide here. It explores practical live chat action to improve customer engagement.

Taking Action on Live chat

It’s clear that Live Chat works, and is something that will impact your business.

  • Visitors prefer live chat over other support channels
  • Chatting with a visitor significantly improves the chance of converting them to a buyer, and
  • Visitors you chat with spend more than visitors that don’t chat

There’s really 2 options to take action on what you’ve learned in this guide:

  1. Setup a live chat tool on your website and start doing live chat yourself
  2. Or give our Help Flow done for you website chat service a try - We can manage your chat system for you and have a rock solid process to learn your business so we can truly help your visitors.

If you choose to do it yourself, use this guide to get it right and comment with any questions - we’re happy to help!

If you want us to get this up and running for you right away, schedule a demo and we’ll talk through next steps.

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HelpFlow can drive sales by having our team of human agents available on live chat 24/7 to predict and save abandons before they happen, proactively reach out and engage with visitors via SMS and email after they abandon, and by answering visitor questions live on your website to convert visitors.

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