Gorgias Conversational Commerce 2020

Did you miss the Gorgias Conversational Commerce 2020?  We’ve got you covered.  Here’s a replay of HelpFlow’s segment during the event.

Gorgias Conversational Commerce: The Replay

Many stores view live chat as a customer service cost center. However, it can also serve as a powerful conversion driver. By engaging with customers through Gorgias Conversational Commerce, businesses can recover abandoned checkouts and boost conversions earlier in the purchase process.

Jon Tucker, CEO of HelpFlow.com, has helped 100s of eCommerce stores drive conversions by providing 24/7 live chat teams at a fraction of the cost of running live chat in house (i.e. their 24/7 team can chat with your visitors).

In this talk, Jon shared the strategies HelpFlow has used to drive nearly $100M in live chat revenue for a wide range of stores:

1. How to predict checkout abandons and engage directly in the checkout flow.
2. How to integrate live chat into cart abandonment emails to supercharge results.
3. How to identify highly engaged prospects prior to checkout, and convert them.

Watch the video below and gain actionable insights that you can swiftly implement to enhance conversions using Gorgias Conversational Commerce. 

RESOURCE - To download the live chat guide from the event, click here

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