Around 70% of your checkouts abandon before purchasing due to simple questions or a need for reassurance. Abandon cart email reminders and discounts can’t address these questions like a live chat conversation can. We provide 24/7 live chat teams to 100+ eCommerce stores and can save a big chunk of your checkout abandons.
We’ve onboarded 100+ different stores, including medical device companies and other complex businesses. Our process enables us to learn any business.
Using in depth analytics, we predict when someone will abandon the checkout and proactively engage them first with an offer to help answer their questions.
If someone leaves the site, we integrate live chat into your existing abandoned cart email campaigns and ads. Offering a simple “Have a question? Our team is online right now to chat” call to action super charges your existing campaigns.
All sales produced from live chat are tracked directly within Google Analytics and reported on by our Client Success team. Not only will your visitors appreciate live chat 24/7, but sitewide conversion and checkout recovery will increase.
We’ll integrate live chat throughout your entire website, including in the checkout, cart, product pages, etc. This enables visitors to get help from agents easily.
We can help you, but don’t just take our word for it. Here are just a few of our 100+ happy HelpFlow clients.
Schedule a Strategy Call, where we’ll share actionable ways you can use live chat to drive more sales. Whether you work with us or not, this call will help you level up your live chat strategy and drive more sales since we’ve worked with so many stores.