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We've teamed up with our friends at Gorgias to share a resource called "The 6-Step Framework to Recruit Top Agents for your Customer Service Team”.
In this resource, we discuss a methodical approach to attract, recruit and retain top customer service talent:
Understanding your customer service needs.
Creating a detailed target personas of who you want to hire.
Creating a job posting that actually sells and distributing it where your ideal candidates hang out
How to save time by screen applicants asynchronously.
Conducting an effective 2-stage interview process
Using reference check to get clarity before making your hiring decision.
Who created the resource? Jon Tucker is the CEO and founder of HelpFlow. HelpFlow is a 24 / 7 done for you live chat team helping 100+ eCommerce stores drive more sales. Over 5 years with HelpFlow and 10 years before that running marketing for fortune 500 ecommerce brands, Jon has seen the inner workings of how to effectively run and manage live chat, marketing agents, recruitment and customer service teams.
