As a growing e-commerce store, having an efficient Customer Service workflow is necessary to ensure that you are able to provide support and great experience to your customers without sacrificing efficiency.
We created HelpFlow’s Customer Service Workflow Guide. In this guide, we will discuss:
What are the important metrics to look at that translates to good customer experience and high agent effectiveness.
How you can leverage simple workflows like using keyboard shortcuts to make processing Customer Service tickets easier and faster.
And lastly, we actually compiled all of the commonly used keyboard shortcuts that your Customer Service team should use to process CS tickets.
There’s no cost to get the Customer Service Workflow guide! Just click the button below and we’ll send it to you right away!
Who created the CS Workflow Guide? Jon Tucker is the CEO and founder of HelpFlow. HelpFlow is a 24 / 7 done for you live chat and customer service team helping 100+ eCommerce stores with conversions and customer service. With over 6 years with HelpFlow and 10 years before that running marketing for Fortune 500 ecommerce brands, Jon has seen the inner workings of how to run effective customer service operations.
