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Customer Service KPI Guide & Tracker

The KPIs growing eCommerce stores track to keep customer service running efficiently — plus a tracker template you can use this week.

• The 6 customer service KPIs that actually correlate with retention and CSAT
• A ready-to-use KPI tracker template (response time, resolution time, CSAT, ticket volume, transaction-to-ticket ratio)
• How to set realistic targets based on $500M+ of HelpFlow CS data
• Where teams typically drift — and how to spot it before customers notice

Trusted by 100+ ecommerce brands · $500M+ in CX revenue since 2015