Global Ecommerce Trends: Insights for 2020 and Beyond

If you missed the Future of Ecommerce Global 2020 event by EcommerceTech, don’t worry. We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event, which includes insights on global ecommerce trends.

Global Ecommerce Trends: The Replay

Many stores view live chat as a cost center for customer service, but it can also be a significant conversion driver that recovers a large portion of abandoned checkouts and drives even more conversions earlier in the purchase process. By staying up-to-date with global e-commerce trends, you can leverage live chat to enhance your customer experience and boost sales.

Jon Tucker, CEO of HelpFlow.com, has helped 100s of eCommerce stores drive conversions by providing 24/7 live chat teams at a fraction of the cost of running live chat in house (i.e. their 24/7 team can chat with your visitors).

In this talk, Jon discussed the strategies that HelpFlow has employed to generate nearly $100 million in live chat revenue across a diverse array of stores. By staying informed about global ecommerce trends, businesses can leverage live chat effectively to enhance customer experiences and drive sales.

1. How to predict checkout abandons and engage directly in the checkout flow.
2. How to integrate live chat into cart abandonment emails to supercharge results.
3. How to identify highly engaged prospects prior to checkout, and convert them.

Take a moment to watch the video below and gain actionable insights that you can swiftly implement to enhance conversions using live chat. Staying informed about global ecommerce trends will empower you to make the most of this valuable tool.

RESOURCE - To download the live chat guide from the event, click here

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