Privacy Policy

Effective Date: May 14, 2023

# Who We Are

HelpFlow ("we," "our," or "us") operates at https://helpflow.com and is committed to protecting your privacy. The company entity is Compete Enterprise Group, Inc. DBA HelpFlow, 13446 Poway Road, #405, Poway, CA 92064.

This Privacy Policy applies to the website, subdomains, and the HelpFlow application. By accessing or using our Service, you agree to our collection, storage, use, and disclosure of personal information as described here.

# Definitions and Key Terms

Cookie: Small data generated by a website and saved by your browser for identification and analytics.
Company: Compete Enterprise Group, Inc. DBA HelpFlow.
Country: United States of America.
Customer: Company or person using HelpFlow to manage consumer relationships.
Device: Internet-connected device (phone, tablet, computer, etc.).
IP Address: Numeric identifier assigned to internet-connected devices, often used for location identification.
Personal Data: Information allowing identification of a natural person.
Service: HelpFlow's services as described in terms.
Third-Party Service: Advertisers, partners, and others providing content.
Website: helpflow.com.
You: Person or entity registered to use HelpFlow Services.

# What Information Do We Collect?

We collect the following when you visit our website, register, place orders, subscribe, or submit forms:

Name / Username
Phone Numbers
Email Addresses
Debit/Credit Card Numbers

# When Does HelpFlow Use End User Information From Third Parties?

HelpFlow collects End User Data necessary to provide services. Users may voluntarily provide information from social media. We may collect publicly available social media information you've indicated, with your ability to control visibility through social media privacy settings.

# When Does HelpFlow Use Customer Information From Third Parties?

We receive information from third parties when you contact us. For example, automated fraud detection services provide information when you express interest in becoming a customer. We occasionally collect publicly available social media information, which you can control through those platforms' privacy settings.

Yes. We may share personal and non-personal information with:

Advertisers, contest sponsors, promotional and marketing partners.
Current and future affiliated companies and business partners.
Trusted third-party service providers for hosting, database management, email, marketing, credit card processing, customer service, and order fulfillment.
Web analytics partners, application developers, and ad networks (including IP addresses for analytics).
Government or law enforcement officials when we believe it necessary to respond to claims, legal process, protect rights, ensure public safety, prevent illegal activity, or comply with court orders and regulations.

# Where and When Is Information Collected From Customers and End Users?

We collect personal information you submit to us and may receive information about you from third parties as described above.

# How Do We Use The Information We Collect?

We use collected information to:

Personalize your experience.
Improve our website.
Improve customer service.
Execute marketing initiatives.
Process transactions.
Administer contests, promotions, surveys, or site features.
Send periodic emails.

# How Do We Use Your Email Address?

By submitting your email, you agree to receive emails from us. You can unsubscribe anytime via opt-out links in emails. We only email those who have authorized contact. We don't send unsolicited commercial emails. Email addresses may be used for customer audience targeting on platforms like Facebook for custom advertising. Order-processing emails are used solely for order information, unless you've provided the same email through other methods.

# How Long Do We Keep Your Information?

We keep information only as long as needed to provide HelpFlow and fulfill purposes described in this policy. When no longer needed and no legal obligation exists, we remove or depersonalize the information.

# How Do We Protect Your Information?

We implement security measures including secure servers and SSL encryption for sensitive information. All supplied sensitive/credit information is encrypted and accessible only to authorized personnel. Credit card and sensitive data are not kept on file after transactions. However, we cannot guarantee absolute security against all breaches.

# Could My Information Be Transferred to Other Countries?

HelpFlow is incorporated in the United States. Information collected may be transferred to offices, personnel, or third parties worldwide and may be viewed and hosted anywhere, including countries without comprehensive data protection laws. By using our services, you voluntarily consent to trans-border transfer and hosting.

# Is the Information Collected Through the HelpFlow Service Secure?

We take precautions including physical, electronic, and managerial procedures to safeguard information. However, neither people nor security systems are foolproof. While we use reasonable efforts to protect personal information, we cannot guarantee absolute security. If applicable law imposes non-disclaimable duties, intentional misconduct is the standard for measuring compliance.

# Can I Update or Correct My Information?

Rights to request updates depend on your relationship with HelpFlow.

Personnel may update or correct information per internal employment policies.

Customers can contact us to:

Update or correct personally identifiable information.
Change preferences regarding communications.
Delete personally identifiable information by canceling your account.

Updates have no effect on information already provided to third parties. We may require verification of identity. You're responsible for maintaining password secrecy.

Note: Complete record removal is technologically impossible due to backup systems. Databases we actively use and readily searchable media will be updated, corrected, changed, or deleted promptly and as reasonably practicable.

End Users wishing to update, delete, or receive information should contact your customer organization.

# Personnel

If you're a HelpFlow worker or applicant, we collect voluntary information for Human Resources purposes, including benefits administration and applicant screening.

You may contact us to:

Update or correct information.
Change communication preferences.
Receive records of information we maintain.

Updates have no effect on other information or third-party disclosures made prior to the update.

# Sale of Business

We reserve the right to transfer information to third parties in event of sale, merger, asset transfer, business discontinuation, or bankruptcy, provided the third party agrees to adhere to this Privacy Policy.

# Affiliates

We may disclose information about you to Corporate Affiliates (entities directly or indirectly controlling, controlled by, or under common control with HelpFlow). Such information is treated in accordance with this Privacy Policy.

# Governing Law

This Privacy Policy is governed by United States law without regard to conflict of laws provisions. You consent to exclusive jurisdiction of U.S. courts, except for individuals with Privacy Shield or Swiss-US framework rights.

By using HelpFlow or contacting us, you accept this Privacy Policy. Disagreement means you should not engage our website or services. Continued use indicates acceptance of changes that don't significantly affect personal information use or disclosure.

By using HelpFlow, registering an account, or making a purchase, you consent to this Privacy Policy and agree to its terms.

# Links to Other Websites

This Privacy Policy applies only to our Services. We are not responsible for content, accuracy, or opinions on linked websites. When leaving our Services, our Privacy Policy no longer applies. Third-party websites have their own rules and policies. Such parties may use their own cookies or methods to collect information.

# Cookies

HelpFlow uses Cookies to identify visited website areas. Cookies are small data stored by your browser. We use them to enhance performance and functionality but are non-essential to use. Without them, video functionality may become unavailable or you'd need to re-enter login details. Most browsers can disable Cookies, but this may prevent correct or full website access. We never place Personally Identifiable Information in Cookies.

# Blocking and Disabling Cookies and Similar Technologies

You may set your browser to block cookies and similar technologies, but this may block essential cookies and prevent proper website functioning. You may lose saved information like login details and preferences. Different browsers offer different controls. Disabling a cookie doesn't delete it; you must do this manually. Consult your browser's help menu for details.

# Remarketing Services

We use remarketing services. Remarketing (retargeting) serves ads across the internet to people who've visited your website, making companies appear to "follow" people by serving ads on their frequently-used websites and platforms.

# Payment Details

Credit card and payment processing details are stored in the most secure manner possible.

# Kids' Privacy

We don't knowingly collect personally identifiable information from anyone under 13. Parents or guardians aware their child provided Personal Data should contact us. If we discover we've collected Personal Data from anyone under 13 without parental consent verification, we take steps to remove that information.

# Changes To Our Privacy Policy

We may change our Service, policies, and this Privacy Policy to accurately reflect them. Unless legally required otherwise, we'll notify you before changes take effect and provide review opportunity. Continued use means you're bound by the updated Privacy Policy. If you disagree, you can delete your account.

# Third-Party Services

We may display, include, or make available third-party content or provide links to third-party websites or services. HelpFlow is not responsible for their accuracy, completeness, timeliness, validity, copyright compliance, legality, quality, or other aspects. We assume no liability for Third-Party Services. They're provided solely for convenience; you access them entirely at your own risk under those parties' terms and conditions.

# Facebook Pixel

Facebook Pixel is an analytics tool measuring advertising effectiveness by tracking website/app actions. It helps ensure ads reach the right people and collects device information in accordance with Facebook's Privacy Policy.

# Tracking Technologies

Cookies: We use Cookies to enhance platform performance and functionality. Without them, video functionality may be unavailable or you'd need to re-enter login details repeatedly.

Sessions: We use Sessions to identify visited platform areas. Sessions are small data stored by your browser.

We may collect and use information from European Economic Area (EEA) residents. This section explains how data is collected, why, and how we protect it.

GDPR is an EU-wide privacy and data protection law regulating how EU residents' data is protected and enhancing their control. It applies to globally operating companies, not just EU-based businesses. Our customers' data protection is important regardless of location, which is why we've implemented GDPR controls as our baseline standard worldwide.

What Is Personal Data?

Personal data relates to identifiable or identified individuals. GDPR covers information used alone or combined to identify a person, including financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

Data Protection Principles require:

Personal data be processed fairly, legally, and transparently, used as reasonably expected.
Personal data be collected for specific purposes and used only for those purposes; organizations must specify why when collecting.
Personal data be held no longer than necessary.
People covered by GDPR have rights to access their data, request copies, and request updates, deletion, restriction, or data portability.

GDPR adds requirements for protecting individuals' personal data and raises compliance stakes through increased enforcement and larger breach fines. Beyond compliance, it's the right thing to do. HelpFlow believes data privacy is important and maintains solid security and privacy practices exceeding this regulation's requirements.

Individual Data Subject's Rights — Data Access, Portability, and Deletion

HelpFlow is committed to helping customers meet GDPR data subject rights requirements. We process or store all personal data in fully vetted, DPA-compliant vendors. We store conversation and personal data for up to 6 years unless your account is deleted, in which case we dispose of all data per our Terms of Service and Privacy Policy within 60 days.

We recognize EU customers need to provide their customers ability to access, update, retrieve, and remove personal data. We've been set up for self-service from the start, always providing access to your and your customers' data. Our support team answers API-related questions.

# California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose Personal Information categories we collect, how we use them, source categories, and sharing third parties (explained above).

California residents have these rights:

Right to Know and Access: Submit verifiable requests for information regarding: (1) Personal Information categories we collect, use, or share; (2) purposes for collecting or using categories; (3) source categories; and (4) specific Personal Information collected about you.

Right to Equal Service: We won't discriminate if you exercise privacy rights.

Right to Delete: Submit verifiable requests to close your account, and we'll delete collected Personal Information.

Right to Request Non-Sale of Personal Data: Request that businesses not sell consumer personal data.

We have one month to respond to requests. Contact us to exercise these rights.

We do not sell users' Personal Information.

For more information, contact us.

# California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to disclose Personal Information categories, usage, source categories, and sharing third parties (explained above).

CalOPPA users have these rights: