The Future of Ecommerce for Marketing 2021

Explore the future of ecommerce marketing in 2021. Stay ahead of trends and drive growth. Discover more now.

Jon Tucker
CEO HelpFlow
The Future of Ecommerce for Marketing 2021

Did you miss The Future of Ecommerce for Marketing 2021 event by EcommerceTech?  We’ve compiled all the essential details for you, focusing on the future of ecommerce marketing.

The Future of Ecommerce Marketing Video

Here's a replay of HelpFlow's segment during the event.

Many retailers view live chat merely as a customer support expense, yet it’s actually a powerful tool for future ecommerce marketing. It can significantly reduce the number of abandoned checkouts and increase conversions at earlier stages of the shopping process.

Jon Tucker, CEO of, has helped 100s of eCommerce stores drive conversions by providing 24/7 live chat teams at a fraction of the cost of running live chat in house (i.e. their 24/7 team can chat with your visitors).

In this talk, Jon shared the strategies HelpFlow has used to drive nearly $100M in live chat revenue for a wide range of stores:

  1. How to predict checkout abandons and engage directly in the checkout flow.
  2. How to integrate live chat into cart abandonment emails to supercharge results.
  3. How to identify highly engaged prospects prior to checkout, and convert them.

Check out the video below for practical tips that you can apply swiftly to enhance conversions through live chat, a key component of future ecommerce marketing.

RESOURCE - To download the Cart Recovery Checklist from the event, click here

Your Store Needs a 24/7 Live Chat Team

HelpFlow can drive sales by having our team of human agents available on live chat 24/7 to predict and save abandons before they happen, proactively reach out and engage with visitors via SMS and email after they abandon, and by answering visitor questions live on your website to convert visitors.

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Need Help Run CX Operations While Driving Revenue?

HelpFlow can help make your CX Operation world class.  We can also help level up every aspect of your business with insights from CX that drive higher revenue, lower cost, higher customer LTV and customer happiness.

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Ready to grow your company? Get in touch today!