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At HelpFlow, we've run Customer Service for 100s of eCommerce Brands for nearly a decade. Over the last three years, we've gone incredibly deep into AI in Customer Service.
In this AI Mastermind session, we'll dive into how you can use key metrics to monitor AI effectiveness in your CS operations. Whether you're already using AI in Customer Service or just starting to explore its potential, understanding the right metrics like CSAT score, automation rate, and escalation rate is crucial to ensuring your AI CS tools are driving real value. We promise, it's going to be packed with actionable insights that will spark AI ideas you can use yourself.
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This will be a laid-back, no-pitch session where you can connect, learn, and discover actionable AI tactics. Expect a lively discussion filled with actionable insights that'll give you those "aha moments." You’ll walk away with innovative AI strategies you can directly apply to your business, ready to spark real change.
Jon Tucker is CEO of HelpFlow - and a huge nerd when it comes using AI effectively. Jon has been leading the charge at HelpFlow in guiding our client brand partners to leverage AI over the past 2- 3 years. In addition to client use cases, Jon has spearheaded numerous ways that HelpFlow applies AI behind the scenes in our operations - so he knows how to apply AI in a wide range of business scenarios.
When it comes to the AI Mastermind, Jon is the perfect moderator to maximize insights and impact. Not only is he deep in the AI rabbit hole, but he's got years of experience being a member and leader of various business groups. With this nerdy knowledge of everything AI + ability to drive a group discussion, these masterminds are sure to be valuable for everyone that attends.
Ready to dive in? Register today!
Apply now to attend if you are:
