We run 24/7 live chat teams for a ton of stores, and a big part of how we drive sales is saving checkout abandons with live chat.
We run 24/7 live chat teams for a ton of stores, and a big part of how we drive sales is saving checkout abandons with live chat. But we've also been able to see the inner workings of a lot of abandoned cart sequences.
Below are the best practices we have seen perform best across hundreds of clients:
What type of sequence for SMS and email are guys using? Have you seen any massive impact with small changes? We found that layering in the SMS right after the abandonment (subtle not sales) can work really well.
HelpFlow can drive sales by having our team of human agents available on live chat 24/7 to predict and save abandons before they happen, proactively reach out and engage with visitors via SMS and email after they abandon, and by answering visitor questions live on your website to convert visitors.
Learn MoreHelpFlow can drive sales by having our team of human agents available on live chat 24/7 to predict and save abandons before they happen, proactively reach out and engage with visitors via SMS and email after they abandon, and by answering visitor questions live on your website to convert visitors.
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